Hotel Sales Manager
Company: Kinseth Hospitality
Location: Glenview
Posted on: April 17, 2024
Job Description:
What we offer:
- Competitive starting wages
- Health, Dental, Vision and other benefits available after 60
days
- DailyPay
- 401k
- Paid Training
- Paid PTO
- Referral program
- Discounts at all Kinseth Hotel Corporation hotels and
restaurants
SUMMARYProfessionally sells the products and services of the hotel,
banquet and restaurant. Special emphasis is placed on guest room
sales, concentrating on low and shoulder season business.ESSENTIAL
DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned.
- Makes solicitation and service calls
in person, through mail/email, and by telephone on assigned
accounts to promote and sell hotel and restaurant facility space
and services.Makes solicitation calls to potential new accounts and
perform outside sales calls the majority of the work week (over
50%).Responds to inquiries from customers, prospects, other hotels
and the corporate office.Prepare proposals and confirmations for
group bookings and conducts tours of the property with prospective
customers.Informs other departments of upcoming events and works
with them to ensure proper planning throughout the
property.Maintains and uses the accounts tracing system/database
and customer account files to generate future business.Follows
company credit and deposit policies when booking business.Prepares
sales reports and records sales calls and activities as
required.Monitors guest satisfaction through follow-up surveys,
thank you cards and calls.Participates in industry and civic
organizations to promote business opportunities.Tracks activities
of the competition and the market and the hotel's position in the
market.Participates in sales department meetings and weekly
management meetings.Plans and participates in sales blitzes and
outside after hours functions including chamber
outings.Participates in the development and implementation of
marketing plans and action plans, gives input to the development of
special promotions or packages, and develops ideas to build
occupancy.
- Meets and/or exceeds individual quantitative revenue and
production goals set forth by the General Manager and Director of
Sales.KHC POLICIES: Responsible for following all KHC policies and
procedures as set forth in the KHC handbook and property specific
guidelines/standards. These policies include dress code, safety and
performance standards. Employees must also maintain a professional
image and report to work as scheduled.SUPERVISORY RESPONSIBILITIES:
Participation in the Manager on Duty (MOD) program. Direction of
all banquet and catering staff members. This position will be
acting management over the sales staff in the Director of Sales
absence.QUALIFICATIONS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.EDUCATION and/or EXPERIENCE:
Associate's degree (AA) or equivalent from a two-year college or
technical school; or one to two years related experience and/or
training; or equivalent combination of education and
experience.LANGUAGE SKILLS: Ability to read, analyze and interpret
general accounting reports, policies & procedures, and
instructions. Ability to read and implement safety policies &
procedures. Ability to write reports, business correspondence and
procedure manuals. Ability to effectively present information and
respond to complaints or inquiries from groups of managers,
customers, employees and general public. Ability to communicate
clearly in person, by telephone and in writing.MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.REASONING ABILITY: Ability to define problems,
collects data, establish facts, and draw valid conclusions. Ability
to interpret an extensive variety of instructions in mathematical,
formula or procedural form and deal with several abstract
variables.CERTIFICATES, LICENSES, REGISTRATIONS: Must have valid
driver s license and proof of insurability.PHYSICAL DEMANDS: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. All employees must follow proper safety
precautions at all times to avoid injuries. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.While performing the duties of
this job, the employee is regularly required to stand; use hands to
handle, grasp or type; and talk or hear. The employee frequently is
required to walk and reach with hands and arms. The employee is
occasionally required to sit; climb or balance; stoop, kneel,
crouch, bend or twist; smell; and to push, pull or lift over 10
pounds. The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception,
and ability to adjust focus.WORK ENVIRONMENT: The work environment
described here are representative of those an employee encounters
while performing the essential functions of this job. All employees
must follow proper safety precautions at all times to avoid
injuries. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles and various
types of driving conditions. The noise level in the work
environment is usually moderate.ACCOMODATION: Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functionsCRISIS MANAGEMENT: Must be able
to handle a crisis in a calm, effective manner. This includes upset
guests, fire, tornado, armed robbery and assault, bomb threats and
accidents. Associated topics: branch manager, management, manager,
principal, regional sales manager, sales director, sales leader,
sales management, shift lead, team leader
Keywords: Kinseth Hospitality, Mount Prospect , Hotel Sales Manager, Sales , Glenview, Illinois
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