Technical Inside Sales - Customer Service Representative
Company: Lapmaster Wolters
Location: Mount Prospect
Posted on: June 15, 2022
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Job Description:
The Company is looking for a full-time Technical Inside
Sales-Customer Service Representative to join the team who is
motivated, hardworking, and analytical. The position is responsible
for day to day vendor management and selection for suppliers to
ensure delivered product quality, availability and value aligned
with business goals and objectives. An outstanding candidate will
have excellent leadership skills, the ability to influence, and
have strong negotiation skills. Core Job Functions:Answering and
directing phone calls and fielding customer inquiriesEscalate
issues for quick resolutionMaintaining appropriate notes utilizing
ERP softwareOrder entry and expediting existing orders with
vendorsTimely responses to customer questions related to delivery,
product issues and pricingSupporting outside sales reps, may assist
in quoting as neededPerform a variety of customer service,
administrative and clerical tasksManage special projects as
requiredEducation / Experience:Associate or Bachelors Degree,
preferably in Marketing, Sales or Business AdministrationMinimum 2
+ years experience of customer service experience in a technical
field (5+ preferred) Prior work experience in machine tools or
automation is desirable. Strong skills in Microsoft Excel and Word
required.Experience or knowledge of machining operations is a
plus.Other Duties and Qualifications:Detail oriented and results
focusedAbility to problem solve in a fast paced environment while
managing multiple projectsMust be hands-on, analytical, and highly
collaborative capable of delivering resultsExcellent interpersonal,
written and verbal skills Able to multi-task and stay
organizedSelf-starter and eager to learnAbility to work effectively
and cross-functionally with all levels of managementHas an interest
in new technologies*Sales and Technical Services Centers located in
Mount Prospect, IL, Rendsburg, Germany Plymouth, UK, Chennai,
India, Tokyo, Japan and Shenyang, China.Company
Description:Lapmaster International, LLC is a leading international
precision machine tool builder headquartered in Chicago's Northwest
suburbs near O'Hare Airport. Our diverse team works with a broad
variety of industries and technologies. Our technical expertise
includes Motion Control, Robotics, Automation, Machine Design, and
Application Engineering. Our customers include small, mid-sized and
Fortune 100 companies in a variety of industries including
Automotive, Aerospace, Semiconductor, Electronics, Bearings,
Optics/Electro-optics, Pumps, Valves, Compressors, and Medical
Devices. Our business model is to utilize leading technologies and
exceptional engineering talent coupled with outstanding customer
service to solve manufacturing and precision machining problems.
Since 1948, industry has relied on Lapmaster to solve the most
challenging precision surfacing problems. With over 60 years of
experience, Lapmaster has a proven history of successfully
developing cost effective processing solutions for virtually any
application requiring precision sizing, flatness, parallelism,
roundness, straightness, or surface finish. Lapmaster serves the
Fine Grinding, Advanced Materials, Precision Optics, Bore Honing
and Finishing, Lapping/Polishing and Metallographic markets through
an expanding network of sales and services offices located
throughout the world. Sales and technical service is available
either through local Lapmaster Sales Representative or through our
main Sales and Technical Services Centers located in Mount
Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and
Shenyang, China.Competitive Benefits Package for Full Time
employees:401(k) with MatchingMedical Insurance (Company
contribution for Dependents)Dental insuranceVision insuranceCompany
Paid Short-Term and Long-Term DisabilityCompany Paid Life &
AD&DVacation, Sick, HolidaysEAPEqual Employment Opportunity
Employer (EEO)Lapmaster International values bringing together
individuals from diverse backgrounds to develop new and innovative
solutions for patients. As an equal opportunity employer, we do not
discriminate on the basis of race, color, religion, national
origin, age, sex (including pregnancy), physical or mental
disability, medical condition, genetic information, gender identity
or expression, sexual orientation, marital status, protected
veteran status, or any other legally protected characteristic.EEO
is the Law (English) Recruiter Policy:Lapmaster International, LLC
(aka Precision Surfacing Solutions) "the Company" has an internal
recruiting function. The Company may supplement that internal
capability from time to time with assistance from temporary
staffing agencies, placement services, and professional recruiters
(Agency). ---Agencies are hereby specifically directed NOT to
contact employees of the Company directly in an attempt to present
candidates. The Company's policy is for the internal recruiting
team or other authorized personnel to present ALL candidates to
hiring managers.---Any unsolicited resumes sent to Lapmaster
International, LLC from a third party, such as an Agency, including
unsolicited resumes sent to a Company mailing address, fax machine
or email address, directly to Company employees, or to the resume
database will be considered Company property. Lapmaster
International LLC, will NOT pay a fee for any placement resulting
from the receipt of an unsolicited resume.--- Lapmaster
International LLC, will consider any candidate for whom an Agency
has submitted an unsolicited resume to have been referred by the
Agency free of any charges or fees.Powered by JazzHRPI181890512
Keywords: Lapmaster Wolters, Mount Prospect , Technical Inside Sales - Customer Service Representative, Sales , Mount Prospect, Illinois
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