Tech Support Agent - Tier 1

Above-average experience using Office 365 products. Above average ability to address support situations associated with member internet connectivity - ethernet, wireless om the OS systems mentioned above. Experience with common security products such as Ghost, BigFix, and McAfee desktop security products. Strong customer service and troubleshooting skills.2 years+ related experience with preferred skills for this position. Previous customer and technical support experience.An ability to follow online workflows and scripts containing technical directions to assist members. Ability to communicate technical information, both verbal and written, to a wide range of end-users Strong time management skills and organizational skills. Ability to focus on the most important outcome at the current moment. COMPENSATION AND POSITION DETAILS:The hourly rate of pay for this position is $19.00 per hour and is eligible for overtime (non-exempt). This position is a full-time position (40 hours/week). The schedules available for this position are as follows and may not be available at your time of hire: M-Sat (off Fridays) 7:00 am to 3:30 pm CST (Sat are 8:30-5) M-Sat (off Thursdays) 10:30 am to 7:00 pm CST (Sat are 8:30-5), or as scheduled by your supervisor. Occasional overtime may be needed. Due to the ongoing growth record of our company, there are excellent opportunities for advancement within the call center, management, and other departments. IDIQ often hires and promotes from within. BENEFITS AND PERKSIDIQ makes available comprehensive benefits including medical, dental and vision (for employee and dependents). Other benefits offered include paid time off, life insurance, short term disability, long term disability and a 401k program with employer match. We work in a casual dress attire environment.AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. acted by email or phone with further information. This position is onsite at our Mount Prospect office center. However, due to COVID-19, our company is currently working remotely. Once our local government re-opens, this position will resume in our Mount Prospect office. We are currently only considering local hires for this position, at this time.pm20