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Operations Agent (Freight Forwarding)

Company: Omni Logistics
Location: Mount Prospect
Posted on: August 5, 2022

Job Description:

Job Description An Omni Operations Agent will manage transportation for a handful of Omni---s key accounts --- providing the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated operations agent assigned to manage each customer, creating a mutually beneficial relationship. Daily Tasks include quoting customers, pulling inventory, booking shipments with our trusted vendors, tracking and tracing, and invoicing. The operations agent has the freedom to dynamically route in order to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained on customer accounts throughout their POD. The sales team, warehouse staff, and operators work together to meet our customer---s ever changing and evolving needs. This position is located in Mt. Prospect. Responsibilities: Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction Daily contact with vendors to obtain pricing, tracking and bookings Daily monitoring of shipment status Invoice shipments Compiling reports and providing support to other staff members Resolve customer issues by investigating transactions, developing solutions and making recommendations to management Work in conjunction with sales and management to establish, implement and maintain client specific Standard Operation Procedures Ensure compliance with Transportation Security Administration and local/federal governmental regulations Ensure compliance with corporate and station management policies Minimal warehouse duties Requirements, Skills, and Abilities include but not limited to: 4-year degree in business or related field or equivalent years of experience Exceptional verbal and written communication skills with the ability to relate to all levels of company, customer and vendor organizations Basic to advanced computer skills Demonstrate the ability to work in a fast paced environment Pass a pre-employment drug screen test Pass a pre-employment criminal background check Provide proof of work eligibility status upon request Company Description Omni Logistics is a privately owned global 3PL provider. As one of the world---s leading privately held 3PL providers, we specialize in providing unique, custom supply chain solutions for a long list of global clients. Whether you need assistance finding temperature-controlled warehouses, turnkey staffing or global shipping solutions, Omni is here to help. Omni Logistics applies a high level of focus on order accuracy and accountability from inception to the final mile. Our goal is a seamless partnership that delivers confidence, removes risk, and provides a level of customization unique among 3PL providers.

Keywords: Omni Logistics, Mount Prospect , Operations Agent (Freight Forwarding), Professions , Mount Prospect, Illinois

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