Company: Insight Global
Location: Mount Prospect
Posted on: June 24, 2022
POSITION OVERVIEW:NOC Staff are responsible for the daily
operations of the Mount Prospect and Alsip data centers. The
support staff monitor the environmental, electrical, mechanical
systems, in addition to the physical security of the building.
Opportunity to learn and or perform Smart-Hands work. Smart-Hands
consists of activities including installation, maintenance, and
some technical hands-on IT equipment, including routers, switches,
servers and storage. The data center is manned 24x7x365. Activities
within the data center must comply with all compliance controls set
forth in our multiple audits. ESSENTIAL DUTIES AND
--- Perform scheduled rounds, timely and accurately, including
front-line maintenance & support to data center operations and all
that it entails
--- Review all visitor access to be in compliance with then current
Data Center Control Policy.
--- Keep accurate and up-to-date records of activities such as
shift reports, rounds, maintenance.
--- Identification of issues and escalation to Management and
subject matter experts.
--- Learn and assist with SOC, PCI, and HIPPA compliance.
--- Clear and timely notification to customers of data center
--- Appear professional in person, email, and phone with polite and
--- Keep public areas neat: NOC office, client space, conference
--- Opening tickets and tracking to completion of requests,
activities and issues.
--- Receiving packages and authorizing equipment moves.
--- Monitor video and door security systems.
--- Perform daily grounds check.
--- Timely answering and acknowledgement of phone and
--- Install IT equipment in racks and suites per client
--- Maintain a pleasant demeanor to customers and co-workers
--- Experience with Microsoft Windows, Word, and Excel
--- Rudimentary understanding of networking, workstations, and
--- Ability to lift 50 pounds
--- Accurately follow written policy and procedure
--- Attention to detail
--- Stay on tasks to completion
--- Documenting activities and observations in tickets, shift
reports, and otherwise as needed
Keywords: Insight Global, Mount Prospect , NOC Technician, Professions , Mount Prospect, Illinois
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