Client Services Support
Company: Matrix Sciences International Inc.
Location: Mount Prospect
Posted on: July 31, 2022
Job Description Are you looking to progress in your career with
a fast-growing food safety company? Are you a hardworking,
collaborative team member ready to hit the ground running and get
the job done? Then we are looking for you What we do: Matrix
Sciences International Inc. provides a uniquely comprehensive scope
of laboratory, advisory, research, data management, and
agricultural services that support our customers--- confidence in
bringing safe, quality food to market. Why it matters: This work
allows clients to identify potential contamination before it
impacts their products and helps them feel confident that their
products meet their quality standards and are safe for consumption
in the market. Role summary: The Client Services Support role will
report to the Client Services Supervisor. This role will be
responsible for supporting customers by providing accurate and
helpful information as well as working to resolve customer
questions or complaints while delivering outstanding customer
support. Acts as a liaison between our company and our clients.
They are the front line of support for clients to ensure they are
satisfied with our services. What you---ll do: Utilizes job
knowledge, judgment, and problem-solving skills to ensure quality
of work. Is familiar with the day-to-day organization of the
department. Continuously relays important information to customers
as needed. Understands and recognizes Laboratory Information
Management System alerts and flags and takes the appropriate
actions. Works with Data Entry Department to accurately send out
test items to other facilities. Demonstrates efficiency by
performing procedures rapidly and with accuracy. Manages time
appropriately and utilizes unstructured time constructively.
Strives to meet departmental goals for daily completion. Documents
all client interactions in the Customer Relationship Management
system. Maintains and supports a service-oriented relationship with
customers and co-workers. Respects and maintains the
confidentiality of information relative to clients and our company.
Works with Data Entry Department and stay in excellent, constant
communication. Escalates issues to department manager immediately.
Report any errors or delays to appropriate personnel in timely
manner. Must be able to assist staff members in resolving
discrepancies/problems to ensure accuracy and client satisfaction.
The schedule for this role is Tuesday-Saturday 10:30am-7pm and
7:30am-3:30pm on Saturdays. What you have: High School Diploma,
college degree strongly encouraged. Customer Service experience.
Experience in Data Entry Department or related field. Demonstrated
ability to work with a team. Positive outlook with the ability to
adapt to a changing environment. What we offer: Medical Dental
Vision 401(k) Life Insurance Short-Term & Long-Term Disability
Accident & Critical Illness Paid Time-Off Tuition Reimbursement
Employee Referral Program Location: Mount Prospect, IL EEO
Statement Matrix Sciences International Inc. is an Equal
Opportunity Employer. Matrix Sciences is committed to a policy of
Equal Employment Opportunity for all applicants and employees. We
treat all employees and applicants in conformance with both the
spirit and letter of federal, state, and local employment
discrimination laws, regulations, and Executive Orders. The Company
makes all employment decisions without regard to a person's race,
color, religion, gender (including gender identity or expression),
national origin, ancestry, sex, sexual orientation, medical
condition, marital status, age, physical or mental disability,
genetic information, veteran status, uniform services membership
status or any other characteristic protected by law.
Discrimination, retaliation or harassment based upon any of these
factors is wholly inconsistent with how we do business and will not
Keywords: Matrix Sciences International Inc., Mount Prospect , Client Services Support, Other , Mount Prospect, Illinois
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