Technical Inside Sales - Customer Service Representative
Company: Lapmaster Wolters
Location: Mount Prospect
Posted on: June 18, 2022
Job Description:
The Company is looking for a full-time Technical Inside
Sales-Customer Service Representative to join the team who is
motivated, hardworking, and analytical. The position is responsible
for day to day vendor management and selection for suppliers to
ensure delivered product quality, availability and value aligned
with business goals and objectives. An outstanding candidate will
have excellent leadership skills, the ability to influence, and
have strong negotiation skills. Core Job Functions:
- Answering and directing phone calls and fielding customer
inquiries
- Escalate issues for quick resolution
- Maintaining appropriate notes utilizing ERP software
- Order entry and expediting existing orders with vendors
- Timely responses to customer questions related to delivery,
product issues and pricing
- Supporting outside sales reps, may assist in quoting as
needed
- Perform a variety of customer service, administrative and
clerical tasks
- Manage special projects as requiredEducation / Experience:
- Associate or Bachelors Degree, preferably in Marketing, Sales
or Business Administration
- Minimum 2 + years experience of customer service experience in
a technical field (5+ preferred)
- Prior work experience in machine tools or automation is
desirable.
- Strong skills in Microsoft Excel and Word required.
- Experience or knowledge of machining operations is a plus.Other
Duties and Qualifications:
- Detail oriented and results focused
- Ability to problem solve in a fast paced environment while
managing multiple projects
- Must be hands-on, analytical, and highly collaborative capable
of delivering results
- Excellent interpersonal, written and verbal skills
- Able to multi-task and stay organized
- Self-starter and eager to learn
- Ability to work effectively and cross-functionally with all
levels of management
- Has an interest in new technologies*Sales and Technical
Services Centers located in Mount Prospect, IL, Rendsburg, Germany
Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang,
China.Company Description:Lapmaster International, LLC is a leading
international precision machine tool builder headquartered in
Chicago's Northwest suburbs near O'Hare Airport. Our diverse team
works with a broad variety of industries and technologies. Our
technical expertise includes Motion Control, Robotics, Automation,
Machine Design, and Application Engineering. Our customers include
small, mid-sized and Fortune 100 companies in a variety of
industries including Automotive, Aerospace, Semiconductor,
Electronics, Bearings, Optics/Electro-optics, Pumps, Valves,
Compressors, and Medical Devices. Our business model is to utilize
leading technologies and exceptional engineering talent coupled
with outstanding customer service to solve manufacturing and
precision machining problems. Since 1948, industry has relied on
Lapmaster to solve the most challenging precision surfacing
problems. With over 60 years of experience, Lapmaster has a proven
history of successfully developing cost effective processing
solutions for virtually any application requiring precision sizing,
flatness, parallelism, roundness, straightness, or surface finish.
Lapmaster serves the Fine Grinding, Advanced Materials, Precision
Optics, Bore Honing and Finishing, Lapping/Polishing and
Metallographic markets through an expanding network of sales and
services offices located throughout the world. Sales and technical
service is available either through local Lapmaster Sales
Representative or through our main Sales and Technical Services
Centers located in Mount Prospect, IL, Plymouth, UK, Chennai,
India, Tokyo, Japan and Shenyang, China.Competitive Benefits
Package for Full Time employees:
- 401(k) with Matching
- Medical Insurance (Company contribution for Dependents)
- Dental insurance
- Vision insurance
- Company Paid Short-Term and Long-Term Disability
- Company Paid Life & AD&D
- Vacation, Sick, Holidays
- EAPEqual Employment Opportunity Employer (EEO)It is the policy
at Lapmaster International to provide equal employment
opportunities and affirmative action to all qualified individuals.
All personnel actions, including, but not limited to, compensation,
benefits, recruitment, hiring, training, and promotion of persons
in all job titles, are administered without regard to race, color,
sex, sexual orientation, gender identity, age, religion, national
origin, protected veteran or disability status, and all employment
decisions are based solely on valid job requirements. In addition,
employees and applicants are protected from harassment, threats,
coercion, intimidation, or discrimination Recruiter
Policy:Lapmaster International, LLC (aka Precision Surfacing
Solutions) "the Company" has an internal recruiting function. The
Company may supplement that internal capability from time to time
with assistance from temporary staffing agencies, placement
services, and professional recruiters (Agency). ---Agencies are
hereby specifically directed NOT to contact employees of the
Company directly in an attempt to present candidates. The Company's
policy is for the internal recruiting team or other authorized
personnel to present ALL candidates to hiring managers.---Any
unsolicited resumes sent to Lapmaster International, LLC from a
third party, such as an Agency, including unsolicited resumes sent
to a Company mailing address, fax machine or email address,
directly to Company employees, or to the resume database will be
considered Company property. Lapmaster International LLC, will NOT
pay a fee for any placement resulting from the receipt of an
unsolicited resume.--- Lapmaster International LLC, will consider
any candidate for whom an Agency has submitted an unsolicited
resume to have been referred by the Agency free of any charges or
fees.Powered by JazzHRPI181890275
Keywords: Lapmaster Wolters, Mount Prospect , Technical Inside Sales - Customer Service Representative, Other , Mount Prospect, Illinois
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