Export Operations Team Lead

Company: R--hlig Logistics
Location: Mount Prospect
Posted on: June 14, 2022

Job Description:

Position Purpose
The Air & Ocean Exports Team leader leads the Air and Ocean exports operations team: Co-ordinates and leads the activities and ensures expeditious delivery of Export Air and Sea consignments in a timely manner to customers, as per customer orders and prescribed quality standards while using discretion and independent judgment to increase margin on each shipment.Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit.
*Location: 1743 S. Linneman Road - Mount Prospect, IL 60056 (Please make sure that you can commute to address above, prior to applying. Thank you!)
Required skills and qualification/ education/ studiesHigh school diploma or G.E.D. Familiarity with basic freight forwarding proceduresEssentially two years of previous related experience with Air and Ocean ExportExperience with Microsoft officeExperience with EDI a plus
Responsible for main tasksIncreasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment
• Utilize discretion and independent judgment to ship goods using the most efficient, cost effective route to increase margin on each shipment
• Discretion to engage vendors
• Management of vendors
• Negotiate rates with shipping vendors
• Employee profit and loss on each shipment will be analyzed
• Overall management of desk to maximize profit Coordinating Operations with Air & Ocean Exports
  • Establishes team goals and holds team members accountable
  • Develops and manages staffing plans to support business and customer requirements.
  • Provides backup support for exports team
  • Ensuring support documentation is available and correct
  • Booking freight with Airlines, Ocean carriers and consolidators and obtaining freight rates
  • Arranging pick up and on behalf of the client/agent as required
  • Registration of shipments
  • Accurate completion of bills of lading and airway bills
  • Operating customs exit systems, ensuring relevant input data is recorded for obtaining E.C.N clearance
  • Reporting to customs where relevant
  • Ensure timely delivery to carrier's consolidators, packing depots, costing invoicing and collection of correct charges.
  • Ensures compliance with all regulations prescribed by USA customs/IATA/TSA & FMC
    Client and Supplier Management
    • Resolves discrepancies, while keeping a record via the Rohlig Way Quality System and SER's
    • Regularly reviews reports in order to refine and improve service to the customer
    • Reviews quotes and records rates to clients and prospective clients
    • Manages allocated customers using established tools (e.g activity reports) in order to achieve and exceed targets
    • Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents
      • Keeps in touch with competitor activities and industry trends, and attends industry related functions and seminars when required
        • Deploys information about all contact with customer and supplies to all parties Financial and Accounting Responsibilities
          • Resolves export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile
          • Processes air and sea freight debtors & creditors in an expeditious manner
          • Ensures the department (cost centre) achieves it financial and quality objectives
            PERFORMANCE MEASURES: Using independent judgment and discretion to maximize profit on each shipment Maintains excellent interdepartmental, suppliers and overseas agent's relationships. Works independently despite setbacks, obstacles and work pressures, while remaining optimistic and focused Shows initiative when handling complex problems Appropriate management of vendors Sets goals and objectives for specified departments in accordance with company guidelines/key performance areas Adhere to the minimum standard to which Rohlig USA is committed (ISO 9001 2008, ISO 14001:2004), and implementation of Rohlig USA Procedures, financial and quality objectives
            
            Key Attributes Excellent customer service and administration skillsAttention to detail Excellent time managementAble to work under pressure and meet deadlinesResilientCustomer focused Shows initiative and driveTeam orientated
            
            Why We Love R--hlig and Why You Will TooAs a family-owned business we strive to be employee orientated and offer a comprehensive benefits package with a focus on your well-being.
            • This package includes full health insurance (medical, dental, and vision), life insurance, disability, and pet insurance!
            • R--hlig offers competitive compensation, 401k with employer match, generous PTO (you even get your birthday off too!), and a highly dynamic global work environment!

Keywords: R--hlig Logistics, Mount Prospect , Export Operations Team Lead, Other , Mount Prospect, Illinois