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Bilingual Call Center Representative

Company: IDIQ
Location: Mount Prospect
Posted on: May 10, 2022

Job Description:



$16.00-17.50 Hour / $16.50-18.00 Hour for Bilingual (English and Spanish) candidates PLUS100% paid for medical benefits + paid holidays + 401K retirement w/ match +

paid time off (PTO) + FREE IdentityIQ & MyscoreIQ Products AND MORE!ABOUT US:The Identity Intelligence Group known as IDIQ in Mt. Prospect is currently recruiting for Call Center Representative. IDIQ is a privately-owned company that has been in business since 2009. We provide identity theft and credit reporting services to consumers nationwide under our brands such as IdentityIQ®, CreditScoreIQ®, and MyScoreIQ®. Our company is currently ranked in the top 5 in our industry and has been honored as a Top-10 Ranked Company by, earned the 2019 Stevie Bronze Winner, and the Enterprise Security Top 10 Fraud and Breach Protection Solution Provider for 2019. We have been recognized on TV, online, and radio by shows such as Modern Living with Kathy Ireland. To learn more about our flagship service visit our website at PRIMARY PURPOSE AND FUNCTION:This position is responsible for providing basic customer support and product retention to our members who contact our call center by phone. You'll learn the art of active listening and apply your problem-solving skills to de-escalate customer concerns. Calls may include but are not limited to assistance for account access, personal information updates, billing questions, enrollment help, and account cancellations/retention. REQUIRED KNOWLEDGE AND SKILL:• Two years or more years of experience working in a business call center environment providing customer service by phone.• Helpful: Prior experience or exposure to credit reports in some related industry.• Advanced computer skills in Microsoft Windows, Office Products like PowerPoint, Excel, Word, and Outlook along with various internet browsers such as Firefox or Google Chrome.• An outgoing personality. Must be comfortable with talking to customers and finding solutions to their needs. Best characteristics include: having fun, being patient, understanding, service-oriented, and having an overall friendly personality.• Team Player. Candidates must able to work well in a team environment where a "CAN DO" attitude is required.• Meets Objectives. Must be willing to learn and pass associated training courses. Can manage and work toward meeting personal and common group goals. • Dependable. The ability to arrive to work and be available to be on duty for work during a scheduled shift. • Comfortable with speaking to customers and offering different opportunities across different pricing and packages that IDIQ offers, during phone calls.COMPENSATION AND POSITION DETAILS:The hourly rate of pay for this position is $16.00-17.50 per hour dependent on experience and is eligible for overtime (non-exempt). The hourly rate for bi-lingual (English and Spanish) is $16.50-18.00 per hour dependent on experience. This position is a full-time position (40 hours/week). Days of work vary and will be confirmed prior to your start day and scheduled by your supervisor. (Shifts may become available between the hours of 7 am and 7 pm, Monday-Saturday). Occasional overtime may be needed. Due to the ongoing growth record of our company, there are excellent opportunities for advancement within the call center, management, and in other departments. IDIQ often hires and promotes from within.This position is onsite at our Mt. Prospect office center. BENEFITS AND PERKSIDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.BUSINESS OFFICE ENVIRONMENT: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear 10-30lbs. Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area.Powered by JazzHR7g1srTwbh6

Keywords: IDIQ, Mount Prospect , Bilingual Call Center Representative, Other , Mount Prospect, Illinois

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