Call Center Representative (Immediate Start Date Available)
Location: Mount Prospect
Posted on: January 15, 2022
IMMEDIATE OPENINGS AVAILABLE - MAKE $980-$1008 DURING
FULL TIME - FLEX SCHEDULE
$17.50 Hour / $18.00 Hour for Bilingual (English and Spanish)
candidates PLUS100% paid for medical benefits + paid holidays +
401K retirement w/ match +
paid time off (PTO) + FREE IdentityIQ & MyscoreIQ Products AND
MORE!ABOUT US:The Identity Intelligence Group known as IDIQ in Mt.
Prospect is currently recruiting for Call Center Representative.
IDIQ is a privately-owned company that has been in business since
2009. We provide identity theft and credit reporting services to
consumers nationwide under our brands such as IdentityIQ -,
CreditScoreIQ -, and MyScoreIQ -.Our company is currently ranked in
the top 5 in our industry and has been honored as a Top-10 Ranked
Company by BestCompany.com, earned the 2019 Stevie Bronze Winner,
and the Enterprise Security Top 10 Fraud and Breach Protection
Solution Provider for 2019. We have been recognized on TV, online,
and radio by shows such as Modern Living with Kathy Ireland. To
learn more about our flagship service visit our website at
IdentityIQ.com.PRIMARY PURPOSE AND FUNCTION:This position is
responsible for providing basic customer support and product
retention to our members who contact our call center by phone.
You'll learn the art of active listening and apply your
problem-solving skills to de-escalate customer concerns. Calls may
include but are not limited to assistance for account access,
personal information updates, billing questions, enrollment help,
and account cancellations/retention.REQUIRED KNOWLEDGE AND
- Two years or more years of experience working in a business
call center environment providing customer service by phone.
- Helpful: Prior experience or exposure to credit reports in some
- Advanced computer skills in Microsoft Windows, Office Products
like PowerPoint, Excel, Word, and Outlook along with various
internet browsers such as Firefox or Google Chrome.
- An outgoing personality. Must be comfortable with talking to
customers and finding solutions to their needs. Best
characteristics include: having fun, being patient, understanding,
service-oriented, and having an overall friendly personality.
- Team Player. Candidates must able to work well in a team
environment where a "CAN DO" attitude is required.
- Meets Objectives. Must be willing to learn and pass associated
training courses. Can manage and work toward meeting personal and
common group goals.
- Dependable. The ability to arrive to work and be available to
be on duty for work during a scheduled shift.
- Comfortable with speaking to customers and offering different
opportunities across different pricing and packages that IDIQ
offers, during phone calls.COMPENSATION AND POSITION DETAILS:The
hourly rate of pay for this position is $17.50 per hour and is
eligible for overtime (non-exempt). The hourly rate for bi-lingual
(English and Spanish) is $18.00 per hour. This position is a
full-time position (40 hours/week). Days of work vary and will be
confirmed prior to your start day and scheduled by your supervisor.
(Shifts may become available between the hours of 7 am and 7 pm,
Monday-Saturday). Occasional overtime may be needed. Due to the
ongoing growth record of our company, there are excellent
opportunities for advancement within the call center, management,
and in other departments. IDIQ often hires and promotes from
within.BENEFITS AND PERKSIDIQ makes available comprehensive
benefits including 100% employee medical options, 50% dental and
vision (for employee only, dependent coverage available). Other
benefits offered include paid time off, life insurance, short-term
disability, long-term disability, and a 401k program with employer
match. We work in a casual dress attire environment. Enjoy friendly
competition with ping-pong tournaments, pool games, and
more.AAP/EEO Statement:Identity Intelligence Group, LLC dba IDIQ
prohibits discrimination or harassment based on the following
categories: race, color, religion, religious creed (including
religious dress and grooming practices), national origin, ancestry,
citizenship, physical or mental disability, medical condition
(including cancer and genetic characteristics), genetic
information, marital status, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), gender, gender
identity, gender expression, age (40 years and over), sexual
orientation, veteran and/or military status, protected medical
leaves (requesting or approved for leave under the Family and
Medical Leave Act or the California Family Rights Act), domestic
violence victim status, political affiliation, and any other status
protected by state or federal law. acted by email or phone with
further information.This position is onsite at our Mt. Prospect
Keywords: IDIQ, Mount Prospect , Call Center Representative (Immediate Start Date Available), Other , Mount Prospect, Illinois
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