Sr Manager, Donor Care
Location: Mount Prospect
Posted on: September 13, 2021
SR MANAGER, DONOR CARE
Under limited direction, this position is responsible for managing
the operational activities of the collections department, drawing
centers and/or mobile teams, including management of other managers
and/or geographic or operational complexities. Implements assigned
policies, projects and goals towards the successful achievement of
total collection goals. This position is responsible for management
of other professional and administrative staff.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and
external regulations. Brings compliance issues to the attention of
Assures quality customer service to all customers.
Hires and trains, supervises and evaluates the collections staff
and supervisors/managers to ensure employees continually perform at
a level expected to meet departmental goals and objectives.
Implements approved policies and programs with frequent progress
reporting, as directed.
Organizes the activities, scheduling, and work flow of assigned
staff and management in a manner that maximizes effective use of
personnel, equipment and facilities.
Acts upon approved recruitment policies, programs and strategies
connected with fixed site and mobile draws. Assists in preventing
and/or addressing collection/recruitment related problems.
Implements, generates, and audits public relations policies and
goals with assigned staff.
Works toward achieving productivity goals established by
management. Provides statistics to track productivity and activity.
Assists in planning areas pertinent to collections (e.g., draw,
staffing and equipment/facilities capital expenditures).
Assists in the planning, organization, preparation, and
administration of the departmental budget.
Ensures maintenance of equipment and facilities at a standard
consistent with their use. Recommends, with proper justification,
the repair or purchase of equipment.
Implements, maintains and audits compliance on all SOP requirements
related to collections.
Assures that the highest level for interviewing and phlebotomy
personnel is provided. Implements and maintains department staff
meetings to facilitate the exchange of information. Assists in
establishing and maintaining customer service concepts and
philosophies; implements these as fundamentals to all supervisory
Is responsible for the reporting and resolution of deviations
within assigned department.
Maintains and audits department personnel records, which includes
new hires, terminations, incident reports, staff qualifications and
Maintains awareness and follows all safety procedures, as outlined
Performs all other duties, at the discretion of management, as
Bachelor's degree in a directly related field (e.g., Medical
Technology, relevant hard science, business) required.
Three years relevant experience required.
Two years supervisory experience required (healthcare-related
High school graduate\GED required.
Seven years directly related healthcare supervisory experience
All incumbents must be able to successfully complete all required
task qualifications and supervisory training programs required.
Must possess knowledge of general business and management practices
All centers performing platelet apheresis procedures must have one
of the following on staff (i.e., director or manager or supervisor
position) who is responsible for the overall supervision and
oversight of all center platelet apheresis collections: 1) RN
license; or 2) MT (ASCP) with Hemapheresis Practitioner
Five years related experience required. To include:
Two years supervisory experience.
Strong leadership skills to motivate subordinates.
Sound judgment and decision-making capabilities.
Ability to manage multiple projects and meet deadlines.
Strong interpersonal skills.
Excellent customer service skills.
Basic working knowledge of Windows operating system and computer
Our organization is an equal employment/affirmative action
employer. If you need accommodation for any part of the employment
process because of a medical condition or disability, please send
an e-mail to firstname.lastname@example.org or call 1-844-220-2612
to let us know the nature of your request. A representative will
respond to accommodation requests within two business days. Please
note that this email/phone number is for medical/disability
accommodations only and any other inquiries will not receive a
For more EEO information about applicant rights click here
For information about Pay Transparency rights click here
Our organization participates in E-Verify, for more information
All candidates who receive a conditional written offer of
employment will be required to undergo a pre-employment drug test
in accordance with the Company's established guidelines.
Keywords: Vitalant, Mount Prospect , Sr Manager, Donor Care, Other , Mount Prospect, Illinois
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