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Sr Manager, Donor Care

Company: Vitalant
Location: Mount Prospect
Posted on: September 13, 2021

Job Description:

Job Title:


Job Code:



Under limited direction, this position is responsible for managing the operational activities of the collections department, drawing centers and/or mobile teams, including management of other managers and/or geographic or operational complexities. Implements assigned policies, projects and goals towards the successful achievement of total collection goals. This position is responsible for management of other professional and administrative staff.


Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Hires and trains, supervises and evaluates the collections staff and supervisors/managers to ensure employees continually perform at a level expected to meet departmental goals and objectives.

Implements approved policies and programs with frequent progress reporting, as directed.

Organizes the activities, scheduling, and work flow of assigned staff and management in a manner that maximizes effective use of personnel, equipment and facilities.

Acts upon approved recruitment policies, programs and strategies connected with fixed site and mobile draws. Assists in preventing and/or addressing collection/recruitment related problems. Implements, generates, and audits public relations policies and goals with assigned staff.

Works toward achieving productivity goals established by management. Provides statistics to track productivity and activity. Assists in planning areas pertinent to collections (e.g., draw, staffing and equipment/facilities capital expenditures).

Assists in the planning, organization, preparation, and administration of the departmental budget.

Ensures maintenance of equipment and facilities at a standard consistent with their use. Recommends, with proper justification, the repair or purchase of equipment.

Implements, maintains and audits compliance on all SOP requirements related to collections.

Assures that the highest level for interviewing and phlebotomy personnel is provided. Implements and maintains department staff meetings to facilitate the exchange of information. Assists in establishing and maintaining customer service concepts and philosophies; implements these as fundamentals to all supervisory staff.

Is responsible for the reporting and resolution of deviations within assigned department.

Maintains and audits department personnel records, which includes new hires, terminations, incident reports, staff qualifications and performance reviews.

Maintains awareness and follows all safety procedures, as outlined by company.

Performs all other duties, at the discretion of management, as assigned.


Knowledge/ Education

Bachelor's degree in a directly related field (e.g., Medical Technology, relevant hard science, business) required.

Three years relevant experience required.

Two years supervisory experience required (healthcare-related preferred).

High school graduate\GED required.

Seven years directly related healthcare supervisory experience required.

All incumbents must be able to successfully complete all required task qualifications and supervisory training programs required.

Must possess knowledge of general business and management practices required.

All centers performing platelet apheresis procedures must have one of the following on staff (i.e., director or manager or supervisor position) who is responsible for the overall supervision and oversight of all center platelet apheresis collections: 1) RN license; or 2) MT (ASCP) with Hemapheresis Practitioner Certification.

Licenses/ Certifications



Five years related experience required. To include:

Two years supervisory experience.



Strong leadership skills to motivate subordinates.

Sound judgment and decision-making capabilities.

Ability to manage multiple projects and meet deadlines.

Strong interpersonal skills.

Excellent customer service skills.

Basic working knowledge of Windows operating system and computer software applications.


Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

For more EEO information about applicant rights click here

For information about Pay Transparency rights click here

Our organization participates in E-Verify, for more information click here

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.




Keywords: Vitalant, Mount Prospect , Sr Manager, Donor Care, Other , Mount Prospect, Illinois

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