Restaurant Manager
Company: Steak N Shake Co
Location: Mount Prospect
Posted on: June 12, 2021
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Job Description:
Restaurant Manager Job Description Summary Description: The Manager is a business partner
accountable for leading the Restaurant Associate team to deliver
Steak 'n Shake operational and financial standards on each
scheduled shift as well as building a well cross trained staff
within the Restaurant. The Manager is responsible for assessing
Associates performance to identify opportunities and coach for
improvement. This position has accountability on his/her shift for
the correct delivery of steak 'n Shake procedures, policies and
specification which deliver the Steak 'n Shake Vision and Mission.
The Manager will partner directly with his/her Restaurant and
General Manager and will receive market level support from his/her
Human Resource Manager and Field Training Manager / Coordinator to
meet the business and strategic objectives of the organization. RESPONSIBILITIES: Major functions/tasks performed in the job and
the deliverable (report, product, output, etc.) produced. Primary and On-Going Accountabilities Effectively Manager a Steak 'n Shake Shift Execute the 14 point walk and correct deficiencies as they
arise Ensure food is properly stored and prepared in compliance with
food safety regulations and recipe adherence Ensure service, hospitality, accuracy and speed standards are
achieved Maintain strict compliance with health, safety and security
standards and procedures Demonstrate effective decision making and problem solving skills
that support the Steak 'n Shake Principles; Relentless Pursuit of
Excellence, Exceed Guest Expectations, Golden Rule, Economic
Objective and Entrepreneurial Approach Ensure accurate adherence to all State and Federal laws on
assigned shift Lead by Example Has authority to discipline associates Recommends associates for hiring and promotion Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly
pursuing excellence and growing customer traffic over prior
year. Effectively interact with Guests to ensure we exceed their
expectations with the highest quality food and great service Immediately address Guest concerns and complaints utilizing the
Steak 'n Shake Guest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as
they are leaving Motivate all Associates to deliver great hospitality toward all
guests and other associates Brand Protection: Operating in accordance with our Quality,
Service and Cleanliness Standards (QSC) and other food safety
practices, delighting our Guest with outstanding fresh food and
training our valuable people. Execute the 14-point walk using the "Three in One" tool?"
ensuring the facility is radiant, the associates are motivated, the
stations are appropriately set up / re-stocked for meal periods,
and constantly moving through the restaurant coaching the directing
associates to ensure quality adherence and speed standards are
achieved Interview candidates using the Select the Best 1st interview
guide and recommend enthusiastic / Guest centric candidates to the
General Manager for employment Ensure associates are effectively trained using the Steak 'n
Shake training program, Earning your Wings Monitor food quality, portioning and speed from the EXPO window
and resolve any issues immediately Assign and verify all side work is accurately and efficiently
completed Verify accurate adherence to the Prep and Pull and cooling
charts as well as complete HACCP and line checks on assigned shift
ensuring food quality and quantity Financial Growth: Manage profitable shifts focused on delighting
our guests, increasing quality and reducing prices. Deploy associates appropriately as planned on the Schedule and
Line up sheets Ensure appropriate staffing levels of well-trained associates on
assigned shifts Complete shift and daily inventory and accurately post into the
back office POS System Check in food delivery, ensure proper storage and post-delivery
into the POS Complete food order based on commissary order guide and enter
into ordering system Maintain strict adherence to cash handling and banking policies
and procedures REQUIREMENTS: Typical minimum requirement to perform the
job. High School graduate or equivalent education preferred Certified in all Service and Production Stations at Steak 'n
Shake or equivalent experience ServSafe certified Understand Steak 'n Shake policies, procedures, state laws,
Health codes, Safe food handling and Sanitation procedures Positive, motivating communication skills Strong organization and time management skills Strong coaching and mentoring skills Flexible and adaptable to changing circumstances Ability to read, write, perform mathematical calculations and
analyze data Demonstrate key principles: Golden Rule, Relentless pursuit of
Excellence, Exceeding guest expectations, Economic objective,
Entrepreneurial approach Able to work in excess of 50 hours per week while standing,
walking and stretching Able to lift, carry, push and pull 30 lbs. Able to perform any task performed by a service or production
associate Able to see across the restaurant to monitor and oversee the
operation Able to legally operate a motor vehicle
Keywords: Steak N Shake Co, Mount Prospect , Restaurant Manager, Other , Mount Prospect, Illinois
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