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Customer Service Representative - Specialty (temporary work from home)

Company: CVS Health
Location: Mount Prospect
Posted on: June 3, 2021

Job Description:

Job Description
Specialty pharmacy is the fastest growing part of the pharmacy industry. Come join us as a Customer Service Representative and work in our inbound call center to ensure timely receipt of life sustaining medication to our Specialty pharmacy customers.

Our CVS Health facility is located in Mount Prospect. We have an awesome pharmacy service team who support our customers and work collaboratively to achieve the same goal.

We also offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental list of benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include questions which require research in numerous computer applications and results in problem resolution related to prescription refills, order status, and insurance coverage.

Our pharmacy has a high-energy culture and we are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

We provide a two week training program and partner you with a senior colleague to ensure that you are comfortable and have the required knowledge to set you up for success. We also offer advancement opportunities so you can grow within the pharmacy or move into another role within our organization.

Our application process is 2 simple steps.
1. Apply online
2. Take your time while completing our Virtual Job Tryout

Required Qualifications
• One year experience in a customer service role or one year pharmacy experience
• Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Computer keyboarding experience, skills and aptitude
• Available to work M-F 1:00pm-9:30pm with weekend availability

Preferred Qualifications
• Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
• Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
• Valid pharmacy technician license

Education
•Verifiable High School Diploma, GED, or equivalent

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, Mount Prospect , Customer Service Representative - Specialty (temporary work from home), Other , Mount Prospect, Illinois

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