Call Center Member Specialist

Company: IDIQ
Location: Mount Prospect
Posted on: May 31, 2021

Job Description:

IMMEDIATE OPENINGS AVAILABLE - PAID TRAINING - FULL TIME - $15.00 Hour $15.50 Hour for Bilingual (English and Spanish) candidates PLUS
health benefits + paid holidays + 401K retirement + paid time off (PTO) and more
ABOUT US:
The Identity Intelligence Group known as IDIQ in Mt. Prospect is currently recruiting for Call Center Membership Specialists. IDIQ is a privately-owned company that has been in business since 2009. We provide identity theft and credit reporting services to consumers nationwide under our brands such as IdentityIQ, CreditScoreIQ, and MyScoreIQ.
Our company is currently ranked in the top 5 in our industry and has been honored as a Top-10 Ranked Company by BestCompany.com, earned the 2019 Stevie Bronze Winner, and the Enterprise Security Top 10 Fraud and Breach Protection Solution Provider for 2019. We have been recognized on TV, online, and radio by shows such as Modern Living with Kathy Ireland. To learn more about our flagship service visit our website at IdentityIQ.com.
PRIMARY PURPOSE AND FUNCTION:
This position is responsible for providing basic customer support and product retention to our members who contact our call center by phone. You'll learn the art of active listening and apply your problem-solving skills to de-escalate customer concerns. Calls may include but are not limited to assistance for account access, personal information updates, billing questions, enrollment help, and account cancellations/retention.
REQUIRED KNOWLEDGE AND SKILL:
Two years or more years of experience working in a business call center environment providing customer service by phone.
Helpful: Prior experience or exposure to credit reports in some related industry.
Advanced computer skills in Microsoft Windows, Office Products like PowerPoint, Excel, Word, and Outlook along with various internet browsers such as Firefox or Google Chrome.
An outgoing personality. Must be comfortable with talking to customers and finding solutions to their needs. Best characteristics include: having fun, being patient, understanding, service-oriented, and having an overall friendly personality.
Team Player. Candidates must able to work well in a team environment where a "CAN DO" attitude is required.
Meets Objectives. Must be willing to learn and pass associated training courses. Can manage and work toward meeting personal and common group goals.
Dependable. The ability to arrive to work and be available to be on duty for work during a scheduled shift.
Comfortable with speaking to customers and offering different opportunities across different pricing and packages that IDIQ offers, during phone calls.
COMPENSATION AND POSITION DETAILS:
The hourly rate of pay for this position is $15.00 per hour and is eligible for overtime (non-exempt). The hourly rate for bi-lingual (English and Spanish) is $15.50 per hour. This position is a full-time position (40 hours/week). Days of work vary and will be confirmed prior to your start day and scheduled by your supervisor. (Shifts may become available between the hours of 7 am and 7 pm, Monday-Saturday). Occasional overtime may be needed. Due to the ongoing growth record of our company, there are excellent opportunities for advancement within the call center, management, and in other departments. IDIQ often hires and promotes from within.
BENEFITS AND PERKS
IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.
AAP/EEO Statement:
Identity Intelligence Group, LLC dba IDIQ prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. acted by email or phone with further information.
This position is onsite at our Mt. Prospect office center.
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Keywords: IDIQ, Mount Prospect , Call Center Member Specialist, Other , Mount Prospect, Illinois