Call Center Member Specialist
Location: Mount Prospect
Posted on: May 31, 2021
IMMEDIATE OPENINGS AVAILABLE - PAID TRAINING - FULL TIME -
$15.00 Hour $15.50 Hour for Bilingual (English and Spanish)
health benefits + paid holidays + 401K retirement + paid time
off (PTO) and more
The Identity Intelligence Group known as IDIQ in Mt. Prospect is
currently recruiting for Call Center Membership Specialists.
IDIQ is a privately-owned company that has been in business since
2009. We provide identity theft and credit reporting services to
consumers nationwide under our brands such as IdentityIQ,
CreditScoreIQ, and MyScoreIQ.
Our company is currently ranked in the top 5 in our industry and
has been honored as a Top-10 Ranked Company by BestCompany.com,
earned the 2019 Stevie Bronze Winner, and the Enterprise Security
Top 10 Fraud and Breach Protection Solution Provider for 2019. We
have been recognized on TV, online, and radio by shows such as
Modern Living with Kathy Ireland. To learn more about our flagship
service visit our website at IdentityIQ.com.
PRIMARY PURPOSE AND FUNCTION:
This position is responsible for providing basic customer support
and product retention to our members who contact our call center by
phone. You'll learn the art of active listening and apply your
problem-solving skills to de-escalate customer concerns. Calls may
include but are not limited to assistance for account access,
personal information updates, billing questions, enrollment help,
and account cancellations/retention.
REQUIRED KNOWLEDGE AND SKILL:
Two years or more years of experience working in a business call
center environment providing customer service by phone.
Helpful: Prior experience or exposure to credit reports in some
Advanced computer skills in Microsoft Windows, Office Products like
PowerPoint, Excel, Word, and Outlook along with various internet
browsers such as Firefox or Google Chrome.
An outgoing personality. Must be comfortable with talking to
customers and finding solutions to their needs. Best
characteristics include: having fun, being patient, understanding,
service-oriented, and having an overall friendly personality.
Team Player. Candidates must able to work well in a team
environment where a "CAN DO" attitude is required.
Meets Objectives. Must be willing to learn and pass associated
training courses. Can manage and work toward meeting personal and
common group goals.
Dependable. The ability to arrive to work and be available to be on
duty for work during a scheduled shift.
Comfortable with speaking to customers and offering different
opportunities across different pricing and packages that IDIQ
offers, during phone calls.
COMPENSATION AND POSITION DETAILS:
The hourly rate of pay for this position is $15.00 per hour and is
eligible for overtime (non-exempt). The hourly rate for bi-lingual
(English and Spanish) is $15.50 per hour. This position is a
full-time position (40 hours/week). Days of work vary and will be
confirmed prior to your start day and scheduled by your supervisor.
(Shifts may become available between the hours of 7 am and 7 pm,
Monday-Saturday). Occasional overtime may be needed. Due to the
ongoing growth record of our company, there are excellent
opportunities for advancement within the call center, management,
and in other departments. IDIQ often hires and promotes from
BENEFITS AND PERKS
IDIQ makes available comprehensive benefits including 100% employee
medical options, 50% dental and vision (for employee only,
dependent coverage available). Other benefits offered include paid
time off, life insurance, short-term disability, long-term
disability, and a 401k program with employer match. We work in a
casual dress attire environment. Enjoy friendly competition with
ping-pong tournaments, pool games, and more.
Identity Intelligence Group, LLC dba IDIQ prohibits discrimination
or harassment based on the following categories: race, color,
religion, religious creed (including religious dress and grooming
practices), national origin, ancestry, citizenship, physical or
mental disability, medical condition (including cancer and genetic
characteristics), genetic information, marital status, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), gender, gender identity, gender expression, age (40
years and over), sexual orientation, veteran and/or military
status, protected medical leaves (requesting or approved for leave
under the Family and Medical Leave Act or the California Family
Rights Act), domestic violence victim status, political
affiliation, and any other status protected by state or federal
law. acted by email or phone with further information.
This position is onsite at our Mt. Prospect office
Keywords: IDIQ, Mount Prospect , Call Center Member Specialist, Other , Mount Prospect, Illinois
Didn't find what you're looking for? Search again!