Customer Service Representative
Company: Nesco Resource, LLC
Location: Mount Prospect
Posted on: May 31, 2021
The Customer Service Representative will provide excellent customer
satisfaction to internal and external clients. The Customer Service
Representative (CSR) will process orders from distributors both
electronically and faxed. This individual will be able to respond
to customers in a timely fashion via phone call or email, while
providing assistance to other CSRs within the department.
-Process and follow orders in AS400 and online portal, which
include partial orders, system orders, credit card orders, and drop
ship orders. Fill out change and purchase orders as necessary.
-Minimize past due orders in the system. Appropriately notify
customers of order status, company announcements or other
information, when applicable.
-Follow key processes and provide feedback to customer service
supervisor for improvement. This includes processes that are there
for cross-functional support of other departments during low staff
times (e.g. service department support)
-Enter Return Merchandise Authorizations in a timely fashion.
-Contact customers to receive satisfaction feedback.
-Perform other duties assigned by Customer Service supervisor.
-High School Diploma or Equivalent (GED)
-Dealing with external and internal customers both in person and by
telephone. Must be polite and professional in all instances
including the ability to positively handle interpersonal conflict
to resolve situations.
-Ability to multitask simultaneously with attention to detail, free
-Highly Effective Verbal Communication Skills Additional language
is a plus.
-Computer and keyboarding skills. Able to navigate around Microsoft
-Minimum 3 years experience in data entry.
Additional Experience, Knowledge, Skills, & Abilities:
-Experience contacting customers to receive satisfaction
-Experience with the AS400 ERP is preferred.
-Minimum 2 years experience in a Manufacturing Environment.
Additional Job Requirements:
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos
Resource, LLC) is an equal employment opportunity employer and does
not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age, or
veteran status, or any other legally protected characteristics with
respect to employment opportunities.
Keywords: Nesco Resource, LLC, Mount Prospect , Customer Service Representative, Other , Mount Prospect, Illinois
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