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Customer Service Representative

Company: Nesco Resource, LLC
Location: Mount Prospect
Posted on: May 31, 2021

Job Description:

Job Description:

The Customer Service Representative will provide excellent customer satisfaction to internal and external clients. The Customer Service Representative (CSR) will process orders from distributors both electronically and faxed. This individual will be able to respond to customers in a timely fashion via phone call or email, while providing assistance to other CSRs within the department.

Accountabilities:
-Process and follow orders in AS400 and online portal, which include partial orders, system orders, credit card orders, and drop ship orders. Fill out change and purchase orders as necessary.
-Minimize past due orders in the system. Appropriately notify customers of order status, company announcements or other information, when applicable.
-Follow key processes and provide feedback to customer service supervisor for improvement. This includes processes that are there for cross-functional support of other departments during low staff times (e.g. service department support)
-Enter Return Merchandise Authorizations in a timely fashion.
-Contact customers to receive satisfaction feedback.
-Perform other duties assigned by Customer Service supervisor.

Minimum Qualifications:
-High School Diploma or Equivalent (GED)
-Dealing with external and internal customers both in person and by telephone. Must be polite and professional in all instances including the ability to positively handle interpersonal conflict to resolve situations.
-Ability to multitask simultaneously with attention to detail, free from errors.
-Highly Effective Verbal Communication Skills Additional language is a plus.
-Computer and keyboarding skills. Able to navigate around Microsoft office.
-Minimum 3 years experience in data entry.

Additional Experience, Knowledge, Skills, & Abilities:
-Experience contacting customers to receive satisfaction feedback.
-Experience with the AS400 ERP is preferred.
-Minimum 2 years experience in a Manufacturing Environment.
Additional Job Requirements:

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Mount Prospect , Customer Service Representative, Other , Mount Prospect, Illinois

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