IT Support Associate

Company: IDIQ
Location: Mount Prospect
Posted on: February 15, 2021

Job Description:

WHY commute when you can work right in Mount Prospect, IL!

IMMEDIATE OPENING AVAILABLE - PAID TRAINING

health benefits + paid holidays + 401K retirement + paid time off (PTO) and more

ABOUT US:

The Identity Intelligence Group known as IDIQ in Mount Prospect, IL is currently recruiting for an IT Support Technician. IDIQ is a privately-owned company that has been in business since 2009. We provide identity theft and credit reporting services to consumers nationwide under our brands such as IdentityIQ--, CreditScoreIQ--, and MyScoreIQ--. Our company is currently ranked in the top 5 in our industry and has been honored as a Top-10 Ranked Company by BestCompany.com, earned the 2019 Stevie Bronze Winner, and the Enterprise Security Top 10 Fraud and Breach Protection Solution Provider for 2019. We have been recognized on TV, online, and radio by shows such as Modern Living with Kathy Ireland. To learn more about our flagship service visit our website at IdentityIQ.com.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The IT Support Technician will assist the IT staff in providing quality customer service under the direct supervision of the systems administrator in various assignments and will be responsible for the following duties:

• Independently manage the IDIQ internal computer assignment and return of IDIQ equipment for onboarding and exiting employees.
• Provide Help Desk/ Desk-side level-1 and level-2 support for workstations, laptops, printers, mobile devices, and other network-attached devices.
• Monitor IDIQ internal issue ticketing system and complete basic support requests either onsite or utilizing remote tools such as Microsoft Teams.
• Escalate support requests to supervisor when they cannot be resolved to ensure timely resolution to issues.
• Imaging, installing, maintaining, and troubleshooting Windows desktops & laptops.
• Microsoft account administration: Create user accounts, manage permission and passwords.
• Software & license installation either onsite or remote.
• Desktop support for all hardware and software related issues.
• Develop & document tickets, resolutions, procedures, configurations, and assets.
• Analyze issues & create documentation solutions for hardware & software problems through the Jira Service Desk Knowledge Base.
• Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems Performs other job-related duties and responsibilities as may be assigned from time to time.
  REQUIRED KNOWLEDGE AND SKILL:
  
  
  • 2+ years of Helpdesk/ IT troubleshooting experience, A+ or Network+ Certifications preferred
  • Knowledge and/or experience with Microsoft Windows 10 administration and troubleshooting
  • MCSE Certification preferred
  • Knowledge/Experience with Microsoft products, Remote Desktop Services, Office 365, some server technologies (Active Directory) etc.
  • Experience with video collaboration tools such as Microsoft Teams
  • Excellent written and verbal communication skills
  • Ability to effectively prioritize tasks and escalate problems to management when needed
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Ability to handle clients with different technical backgrounds professionally
  • Strong customer service focused attitude
  • Ability to lift and transport moderately heavy equipment such as desktop computers and monitors
    
    POSITION DETAILS:
    
    The hourly rate of pay for the position starts at $24.00. This is a full-time position, hourly, non-exempt (40 hours/week). Days of work are Monday through Friday 8:00 am to 5:00 pm or as scheduled by your supervisor.
    
    AAP/EEO Statement:
    
    Identity Intelligence Group, LLC dba IDIQ prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. acted by email or phone with further information.
    
    This position is onsite at our Mount Prospect office center. However, due to COVID-19, our company is currently working remotely. Once our local government re-opens, this position will resume in our Mount Prospect office. We are currently only considering local hires for this position, at this time.
    
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Keywords: IDIQ, Mount Prospect , IT Support Associate, Other , Mount Prospect, Illinois