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Service Dispatch Clerk

Company: Crane Co.
Location: Mount Prospect
Posted on: September 17, 2020

Job Description:

Crane Co. BackgroundCrane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Technologies. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).CPI Summary:Crane Payment Innovations (CPI) designs, manufactures and sells automated payment systems. They are the market share leader globally, serving over 110 countries and currencies. Our equipment processes over 4 billion transactions per week.The strategic focus of CPI is to provide a full range of high quality money handling and service solutions, aimed at the financial services, gaming, retail, transportation, and vending markets. Drawing on decades of heritage and expertise, our team develops core validation technology to provide a range of payment systems and associated products with high security protection. CPI offers the most extensive range of bill and coin validators and recyclers, coin hoppers and dispensers, currency sorters/counters and software applications. All our products and technologies offer real end user benefits, from the highest level of security and fast acceptance rates, to low maintenance and labor costs. We pride ourselves on our people and our customer-centric focus.Primary Function:Dispatch service calls to field Service Technicians for machines that require repair. Clear and concise communications with customers, field branch employees and Key Account managers with issues that arise.Responsibilities and Duties* Dispatch a high volume of service calls that come in via e-mail or phone* Accountable for interpretation and processing accuracy while entering data into M2K* Accountable for maintaining standards of quality and productivity for all transactions* Prioritize, pay special attention to and notify appropriate personnel of all urgent service issues* Address customer complaints and notify the appropriate Key Account Manager* Research and assist Branch personnel and Key Account Managers with service requests and purchase order status* Verify the information received, document the service request and relay to the appropriate repair facility* File service requests electronically, interact with customers and/or service technicians to resolve open service issues* All other duties as requiredJob Requirements:* High school diploma or G.E.D.* 2+ years experience in customer service/order entry* Computer management skills* Strong analytical and problem solving skills* Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all* Strong Attention to details - able to proof their own work and the work of others to make certain that all important details are entered properly* Strategic thinker with the foresight to understand how their decisions and actions will trickle down to all levels of the firm* Keyboarding skills, and familiar with Excel, Word, Outlook and Internet Search Engines* Ability to deal with problems involving several concrete variables in standardized situations* Excellent communication skills for communicating with support personnel and management* Personable, approachable and able to work easily with others at all levels* Extroverted and positive personality even in the most dire situations* Adaptable to changes in technology and processes that will occur in the department* Aptitude to identify constructive opportunities to improve the Service Dispatch position with practical solutions to approaches* Exceptionally well organized and able to prioritize their work* Ability to set and track goals for themselves* Ability to initiate and follow through on assignments, work as a proactive team player* Able to commit to and meet deadlines* Office environment; must be able to perform frequent repetitive tasks, and be able to sit at or stand and operate a computer for 85% of the day* 50% of the job requires math, intellectual and reasoning capabilities* Phone usage up to 50% of the day* The employee must occasionally lift up to 25 pounds (storage boxes)Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Keywords: Crane Co., Mount Prospect , Service Dispatch Clerk, Other , Mount Prospect, Illinois

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