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Specialty Pharmacy Operations - Director

Company: CVS Caremark Corporation
Location: Mount Prospect
Posted on: September 13, 2020

Job Description:

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Specialty Pharmacy Operations - Director

Specialty Pharmacy Operations - Director Specialty Pharmacy Operations - Director

Job ID:

1321511BR

Location:

IL - Mount Prospect

Street Address:

Category:

Job Description

The Director will be responsible for overall operations of the pharmacy which includes the management of the administrative, financial, and operational aspects of the Specialty Pharmacy. Must have superb management and business process skills to direct the management team for client services and pharmacy business functions with respect to clinical, customer services and pharmacy operations.

• Accountable for service performance, customer satisfaction and financial performance and must have a proven track record of successful outcomes with responding to inquiries or complaints from customers, regulatory Agencies, and/or members.

• Collaborates with other functional areas to support sales, operational and financial objectives of the specialty pharmacy services group as it relates to day-to-day pharmacy operations and must have a track record of effective high-level communication to teams and customers - internal and external.

• Provides effective leadership and direction to all direct reports while managing and fostering a dynamic and progressive work environment characterized by high integrity, commitment to excellence and respect.

•Ensures compliance with Federal, State and local laws and accreditation standards. Reviews and monitors dispensing incidents

•Follows up and resolves all customer service issues and complaints within 24 hours.

•Ensures adequate staffing based on business volume and staffing model. Reviews payroll for each store weekly and monitor use of overtime and temp employees.

•Prepares capital expenditure requests as necessary and oversees relocation, remodels, new pharmacy openings and closings.

•Participates in mid to long range strategic planning for business

Human Resources

•Develops and mentors managers and others for succession planning

•Provides clear goals and ensures appropriate access to training, coaching, feedback and ensures effective formal and informal performance management

•Completes performance evaluations, determines performance-based rewards, compensation and incentive pay

•Ensures roll outs of clinical and other programs to the field get executed on effectively and promptly

Business Development

•Oversees operational implementation of new business contracts

•Partners with corporate and sales managers on strategic initiatives

We offer a competitive benefit package which includes, but is not limited to, Paid Time Off, health/dental/vision insurance, employee discounted stock purchase program, 401K, and a generous employee discount at all CVS stores.

Join CVS Health ... where "Health is Everything!"

Required Qualifications

- Strong financial and business acumen.

- Ability to assess processes efficiency and implement process improvement.

- Ability to manage performance through motivation, coaching, formal and informal feedback.

- Ability to work collaboratively and align team to achieve corporate initiatives.

- Travel may be required.

- Pharmacy License is required

Preferred Qualifications

- Experience managing large teams

- Specialty Pharmacy experience

Education

B.S. degree in Pharmacy or Pharm. D. degree is required.

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

We are committed to a workplace that supports diversity, inclusion and belonging. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.

Please note that we only accept applications for employment via this site. We provide reasonable accommodations to individuals with disabilities. To request an accommodation, including a qualified interpreter, written information in other formats, translation or other services, please email AdviceandCounsel@cvshealth.com or call 877-805-9511.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com .The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. We encourage you to visit our COVID-19 resource center at  https://cvshealth.com/covid-19  to learn more. Please be aware that CVS Health does not will never solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels. To learn more, please visit  https://jobs.cvshealth.com/FAQ .

Changing the future of health care at CVS Health

It's a New Day in Health Care at CVS Health

About CVS Health At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.

Keywords: CVS Caremark Corporation, Mount Prospect , Specialty Pharmacy Operations - Director, Other , Mount Prospect, Illinois

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