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Project Support Associate

Company: Thermo Fisher Scientific
Location: Mount Prospect
Posted on: March 21, 2020

Job Description:

When you're part of the team at Thermo Fisher, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Responsibilities Demonstrates and promotes the company vision Apply Good Manufacturing Principles in all areas of responsibility Effectively interacts with cross-functional teams Independently solves routine problemsissues. Seeks adviceinput on more complex problems Conducts all activities in a safe and efficient manner Joint responsibility with the Project Manager for ensuring that all Fisher Clinical Services activities occur in a timely manner to meet the customer and project requirements Collaborates with internal partners to finalize project specifications. May work directly with client. This may include meetings either at Fisher Clinical Services or at the client's premises Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready as required by the customer Use of appropriate tools to communicate milestones as well as critical path activities and responsibilities Monitors project activities and day to day business Creates and or supports creation of operational documentation using internal systems. Create bill of materials in GPM and coordinate creation, review and submission of billing packages Provides back-up support to the Project Manager Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken Timely provision of reports and other information to internal external customers as applicable Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work product delivered to internal and external customers is of a consistently high standard Performs investigations and resolves conflict both internally and externally Interacts with Quality Assurance personnel to drive Problem Reports to closure Responsible for revenue recognition and verifies final billing information for Accounting Department prior to invoices release Actively participates in cross-functional business process improvement activities Recognizes strategic opportunities for process improvements Other duties may be assigned to meet business needs Minimum Qualifications Degree from an accredited 2-year college, recognized professional degree, or transferrable experience preferably from a regulated environment Proven experience interfacing with customers in a dynamic environment Understanding and competent use of SOPs required by company Quality standards High level of accuracy and attention to detail Excellent organizational, planning, verbal, written, and numerical skills with the ability to analyze and define solutions (problem-solving abilities) and manage multiple tasks to meet strict deadlines Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients Strong interpersonal and communication skills to include excellent relationship building Excellent communication, organizational skills and project co-ordination skills Ability to develop strong customer management skills proactively anticipates, understands, and responds to the needs of internal or external clients to meet or exceed their expectations Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook) Ability to learn and master all internal systems associated with projects (e.g., Salesforce, GPM, Trackwise) Preferred Qualifications Degree from an accredited 4-year college university, recognized professional degree, or transferrable experience preferably from a regulated environment 1 year's experience in either logistics or food pharmaceutical packaging 1 year's experience interfacing with customers in a dynamic environment In depth understanding of clinical trials Disclaimer This position description is written as a guideline to inform Thermo Fisher Scientific Employees of what is generally expected of them at each job level. The description is not intended to be all encompassing or limiting in any manner rather, it is hoped it will add understanding and better reflect the work performed at all levels of employment within Thermo Fisher Scientific. Duties and responsibilities other than those listed may be included as needed within the work group or the company as a whole. The above information is for exclusive use within Thermo Fisher Scientific and may not be used or duplicated by others without written consent.

Keywords: Thermo Fisher Scientific, Mount Prospect , Project Support Associate, Other , Mount Prospect, Illinois

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