Intern - IT

Company: Nti Connect
Location: Downers Grove
Posted on: April 2, 2026

Job Description:

If being a part of a world-class organization that operates in some of the most advanced technology environments around the world sounds like a dream job, Network Connex might be the right fit for you! You’ll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being. POSITION OBJECTIVE: The Helpdesk Support Intern provides entry-level technical assistance to end users while gaining hands-on experience in a corporate IT environment. This role is designed for individuals pursuing a career in Information Technology who are eager to learn foundational IT concepts, customer support skills, and enterprise technologies. Under the guidance of the IT team, the intern will assist with day-to-day helpdesk operations, basic troubleshooting, hardware setup, and documentation while learning best practices related to Microsoft 365, endpoint management, security, and IT service management. This is not a security or programming role and is intended to teach the candidate about core IT and support concepts. DUTIES AND RESPONSIBILITIES: General IT software troubleshooting, including Windows, the Microsoft Office Suite, and line of business apps Hardware troubleshooting including laptops, workstations, printers, networks, and building automation hardware Assist with and maintain the Office 365 and Azure environments Assist with management of servers and cloud infrastructure Assist the organization with the deployment of new systems and technologies COMPETENCIES AND QUALIFICATIONS: Current student pursuing a degree in Information Technology or a related field Entry level exposure to Microsoft 365 Basic to Intermediate Windows 11 Strong attention to detail Ability to triage, escalate, and ask for help when needed Ability to follow instructions and properly document work Reliable transportation Comfortable with and passionate about technology What the Intern Will Gain Real-world experience in a corporate IT environment Exposure to enterprise tools, systems, and security practices Mentorship from experienced IT professionals Foundational skills for a future Helpdesk Support Specialist, Systems Administrator, or Security role In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health and you can begin participating in our programs on the first of the month following your start date. Join our Vanguard 401(k) plan, with immediate vesting and a generous 5% company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services. EEOC-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.

Keywords: Nti Connect, Mount Prospect , Intern - IT, IT / Software / Systems , Downers Grove, Illinois