Product Delivery Manager, Merchant Services Platforms- Payments - Vice President
Company: JPMorganChase
Location: Chicago
Posted on: April 2, 2026
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Job Description:
Description Shape the future of product delivery while crafting
solutions that enhance and optimize customer experiences. Lead
end-to-end processes, manage dependencies, and liaise with
stakeholders as part of a team at the forefront of innovation. As a
Product Delivery Manager in Acquiring Platforms and Rails (APR),
aligned to the eCommerce Omni program, you will focus on project
management execution for a variety of projects to enhance and
optimize the way products are delivered to customers. As the leader
of the Omni PMO team, you create solutions and efficiencies that
enable successful implementations in an expedient and organized
way. Your strong analytical reasoning and adaptability skills will
enable you to navigate through ambiguity and change, ensuring that
initiatives align with business goals. With advanced communication
and stakeholder management abilities, you will foster productive
working relationships and influence decision-making to achieve
mutually beneficial outcomes. Job responsibilities Leads end-to-end
product delivery processes including intake, dependency management,
release management, product operationalization, delivery
feasibility decision-making, and product performance reporting,
while escalating opportunities to improve efficiencies and
functional coordination. Leads the completion of change management
activities across functional partners and ensures adherence to the
firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring
blockers, ensuring adequate resourcing, and liaising with
stakeholders and functional partners Collaborate with
cross-functional teams, including engineering, product, and
business stakeholders, to define program scope, objectives, and
deliverables, ensuring alignment with overall business goals
Develop and execute comprehensive project plans across APR
eCommerce strategic initiatives, incorporating product and
technical requirements, resource allocation, and timelines to
ensure on-time delivery of solutions Identify and mitigate risks,
proactively addressing potential roadblocks, and implementing
contingency plans to maintain project and program momentum Utilize
advanced analytical reasoning based on data from systems of record
to assess program performance, identify areas for improvement, and
implement data-driven optimizations to enhance efficiency and
effectiveness Ensure good data hygiene of project data points
across suite of project management tools and repositories (e.g.,
JIRA, SharePoint, Confluence, Teams), and comply to all product and
project management controls throughout the life of the
programs/projects Develop and implement dashboards to effectively
monitor program performance, providing stakeholders with real-time
insights and data-driven decision-making tools. Communicate program
progress to audiences of every level, including executive
stakeholders, clearly summarizing program status and risks
appropriately and effectively, and ensuring adherence to company
standards for communication Required qualifications, capabilities,
and skills 5 years of experience or equivalent expertise in product
delivery or program management, leading complex technology projects
and programs in a large organization Advanced expertise in
stakeholder management, with the ability to establish productive
working relationships and influence decision-making across
cross-functional teams and clients Proven track record of
effectively managing resources, budgets, and high-performing teams
in a fast-paced, agile environment Demonstrated proficiency in
applying analytical reasoning and problem-solving techniques to
break down business, technical, or operational objectives into
manageable tasks and activities Preferred qualifications,
capabilities, and skills Proficient knowledge of the product
development life cycle, design, and data analytics Excellent
written, visual, and verbal communication skills, including ability
to communicate technical topics to a non-technical audience and
business needs to a technical audience Strong time-management,
organizational skills, and attention to detail Capacity to handle a
highly complex effort, with ability to objectively prioritize
across multiple workstreams Skilled at Excel, Jira, Confluence,
SharePoint, and PowerPoint/PitchPro Bachelor’s degree required; PMP
certification a plus
Keywords: JPMorganChase, Mount Prospect , Product Delivery Manager, Merchant Services Platforms- Payments - Vice President, IT / Software / Systems , Chicago, Illinois
