Service Desk Technician
Company: The Rockridge Group
Location: Chicago
Posted on: February 19, 2026
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Job Description:
Job Description Job Description TITLE: SERVICE DESK TECHNICIAN
LOCATION: CHICAGO (3 days in office/2 days work from home)
DURATION: 1 YEAR Job Description: Will solve issues for moderately
complex problems in all technical areas and will solve extremely
complex problems in at least one technical area.· Apply policies to
situations with minimal interpretation. Supervision
Received/Provided:· Performing project work as assigned under the
supervision of a lead or manager. Team player attitude, excellent
communication skills, and the capacity to work with minimum
supervision; good customer handling skills.· Responsibilities· The
focus of a service desk person is to stay at the service desk and
service people over the phone. Some problems are more easily
handled in person, also during periods of high call volume,
problems may be delegated to a desk top support person from a
service desk person for reasons of efficiency. Provide Level 1
technical support for users of desktop hardware and software in the
same location and level 2 technical support for users of desktop
hardware and software in remote locations.· For any problem where
the user is in the same location, during periods of very high call
volume, incumbent may forward the problem to a desktop support
member. Requirements: Bachelor’s Degree preferred· One to Five
(1-5) years of experience configuring, installing, troubleshooting
and repairing printers, PC and laptops. Ability to provide
technical support to computer users both on the telephone and
face-to-face when necessary· Strong amount of technical knowledge
of Windows XP, Windows 7,Microsoft Office 2003/2007 products,
Market Data Applications (ex. Bloomberg)and telephony environments.
Expert level knowledge in at least one of these areas.· Ability to
broaden knowledge in the functional areas of IT and be proficient
in 2 or more functional areas· Strong basic execution capabilities
within functional areas of IT· Moderate proficiency in
troubleshooting desktop computer issues, both hardware and
software· Ability to manage a work queue in a ticketing system
(ServiceNow) & call center systems Able to work weekends (once in
2-3 months)
Keywords: The Rockridge Group, Mount Prospect , Service Desk Technician, IT / Software / Systems , Chicago, Illinois
