Technical Inside Sales - Customer Service Representative
Company: Lapmaster Wolters
Location: Mount Prospect
Posted on: June 19, 2022
|
|
Job Description:
The Company is looking for a full-time Technical Inside
Sales-Customer Service Representative to join the team who is
motivated, hardworking, and analytical. The position is responsible
for day to day vendor management and selection for suppliers to
ensure delivered product quality, availability and value aligned
with business goals and objectives. An outstanding candidate will
have excellent leadership skills, the ability to influence, and
have strong negotiation skills. Core Job Functions:
Answering and directing phone calls and fielding customer
inquiries
Escalate issues for quick resolution
Maintaining appropriate notes utilizing ERP software
Order entry and expediting existing orders with vendors
Timely responses to customer questions related to delivery, product
issues and pricing
Supporting outside sales reps, may assist in quoting as needed
Perform a variety of customer service, administrative and clerical
tasks
Manage special projects as required
Education / Experience:
Associate or Bachelors Degree, preferably in Marketing, Sales or
Business Administration
Minimum 2 + years experience of customer service experience in a
technical field (5+ preferred)
Prior work experience in machine tools or automation is
desirable.
Strong skills in Microsoft Excel and Word required.
Experience or knowledge of machining operations is a plus.
Other Duties and Qualifications:
Detail oriented and results focused
Ability to problem solve in a fast paced environment while managing
multiple projects
Must be hands-on, analytical, and highly collaborative capable of
delivering results
Excellent interpersonal, written and verbal skills
Able to multi-task and stay organized
Self-starter and eager to learn
Ability to work effectively and cross-functionally with all levels
of management
Has an interest in new technologies
*Sales and Technical Services Centers located in Mount Prospect,
IL, Rendsburg, Germany Plymouth, UK, Chennai, India, Tokyo, Japan
and Shenyang, China.
Company Description:
Lapmaster International, LLC is a leading international precision
machine tool builder headquartered in Chicago's Northwest suburbs
near O'Hare Airport. Our diverse team works with a broad variety of
industries and technologies. Our technical expertise includes
Motion Control, Robotics, Automation, Machine Design, and
Application Engineering. Our customers include small, mid-sized and
Fortune 100 companies in a variety of industries including
Automotive, Aerospace, Semiconductor, Electronics, Bearings,
Optics/Electro-optics, Pumps, Valves, Compressors, and Medical
Devices. Our business model is to utilize leading technologies and
exceptional engineering talent coupled with outstanding customer
service to solve manufacturing and precision machining
problems.
Since 1948, industry has relied on Lapmaster to solve the most
challenging precision surfacing problems. With over 60 years of
experience, Lapmaster has a proven history of successfully
developing cost effective processing solutions for virtually any
application requiring precision sizing, flatness, parallelism,
roundness, straightness, or surface finish. Lapmaster serves the
Fine Grinding, Advanced Materials, Precision Optics, Bore Honing
and Finishing, Lapping/Polishing and Metallographic markets through
an expanding network of sales and services offices located
throughout the world. Sales and technical service is available
either through local Lapmaster Sales Representative or through our
main Sales and Technical Services Centers located in Mount
Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and
Shenyang, China.
Competitive Benefits Package for Full Time employees:
401(k) with Matching
Medical Insurance (Company contribution for Dependents)
Dental insurance
Vision insurance
Company Paid Short-Term and Long-Term Disability
Company Paid Life & AD&D
Vacation, Sick, Holidays
EAP
Equal Employment Opportunity Employer (EEO)
It is the policy at Lapmaster International to provide equal
employment opportunities and affirmative action to all qualified
individuals. All personnel actions, including, but not limited to,
compensation, benefits, recruitment, hiring, training, and
promotion of persons in all job titles, are administered without
regard to race, color, sex, sexual orientation, gender identity,
age, religion, national origin, protected veteran or disability
status, and all employment decisions are based solely on valid job
requirements. In addition, employees and applicants are protected
from harassment, threats, coercion, intimidation, or
discrimination
EEO is the Law (English)
Recruiter Policy:
Lapmaster International, LLC (aka Precision Surfacing Solutions)
"the Company" has an internal recruiting function. The Company may
supplement that internal capability from time to time with
assistance from temporary staffing agencies, placement services,
and professional recruiters (Agency). ---Agencies are hereby
specifically directed NOT to contact employees of the Company
directly in an attempt to present candidates. The Company's policy
is for the internal recruiting team or other authorized personnel
to present ALL candidates to hiring managers.---Any unsolicited
resumes sent to Lapmaster International, LLC from a third party,
such as an Agency, including unsolicited resumes sent to a Company
mailing address, fax machine or email address, directly to Company
employees, or to the resume database will be considered Company
property. Lapmaster International LLC, will NOT pay a fee for any
placement resulting from the receipt of an unsolicited resume.---
Lapmaster International LLC, will consider any candidate for whom
an Agency has submitted an unsolicited resume to have been referred
by the Agency free of any charges or fees.
View JazzHR Privacy Policy
Powered by JazzHR
PI181889909
Keywords: Lapmaster Wolters, Mount Prospect , Technical Inside Sales - Customer Service Representative, IT / Software / Systems , Mount Prospect, Illinois
Click
here to apply!
|