Customer Service Specialist
Company: Mizkan America
Location: Mount Prospect
Posted on: April 18, 2024
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Job Description:
The Customer Service Specialist processes customer orders and
provides support to customers, brokers, and Sales. This person acts
as liaison between Supply Chain, Sales, Operations, Accounting, and
our brokers to ensure our customers get their orders on time and
complete. This position reports to the Customer Service Manager.
--This job description reflects assignment of essential functions.
It is not inclusive of all tasks that may be assigned. This a
hybrid position requiring in office and remote work
environment.----ESSENTIAL DUTIES AND RESPONSIBILITIES:--Provide
customer service support to our customers and brokers, domestic and
exportRespond to all inquiries in a timely and professional manner
and notify customers, brokers, Sales, and Customer Service Lead of
all service issuesProcess incoming orders in a timely manner and
ensure that all orders with pricing discrepancies are addressed
with appropriate parties. This is both manual and via EDIWork with
Accounts Receivables Department regarding credit held orders and
address deduction issuesAct as liaison between the manufacturing
plants, Supply Chain, Accounting, and the customer to ensure orders
are shipped complete and on timeReview all sales orders to
guarantee they meet Mizkan America, Inc. Order Processing
PoliciesRunning daily and ad hoc reports utilizing Microsoft D365
reporting toolsPerform accuracy checks on sales ordersElectronic
filingComplete other duties as assigned by the Customer Service
Manager.----EDUCATION, EXPERIENCE, AND QUALIFICATIONSAssociate
degree--is preferred, preferably in Business, Business Management,
Communications or equivalent.--Minimum two years' ERP experience;
Microsoft D365 preferred.Experience in a high-volume--customer
environment.Outstanding communication and people skills are
essential.--Advanced organization and time management skills with
ability to manage multiple priorities, projects, and deadlines.Food
Industry background is a plus but a minimum of 2 years' customer
service experience in a manufacturing environment is
required.--Experience working with export as well as domestic
customers preferred.Computer literacy required.Intermediate to
Advanced knowledge of Microsoft Office Suite with particular focus
on Excel.This position may require working overtime to accommodate
customer demandsWeekend shifts may be required on occasion based on
business needs--#LI-MK1------
Keywords: Mizkan America, Mount Prospect , Customer Service Specialist, Hospitality & Tourism , Mount Prospect, Illinois
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