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Director of Housekeeping

Company: Westin Chicago Northwest
Location: Mount Prospect
Posted on: July 31, 2022

Job Description:

Spend a little time getting to know Prism Hotels & Resorts and you'll quickly find we aren't your typical hotel management company.

Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing. Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states. Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts.

We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun! Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line!

Scope of Position:

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an efficient manner providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels.

Job Responsibilities:

-Approach all encounters with guests and team members in a friendly, service-oriented manner.
-Maintain regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
-Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
-Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
-Assist in the hiring, training and career development of all housekeeping employees; assist and conduct with performance evaluations and communicating performance standards to employees.
-Inspect the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
-Schedule staff according to standards and forecasted occupancy; payroll budget guidelines and productivity requirements and assigns daily work tasks to employees.
-Assist in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory to maintain required pars of all Housekeeping and Laundry supplies.
-Ensure the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
-Document and communicate and monitors to completion, maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
-Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
-Follow company philosophies, policies and procedures and effectively communicate them to subordinates.
-Conduct training classes regarding safety, security, department procedures and service guidelines.
-Fulfill Manager on Duty shifts as indicated
-Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws, and ensures all corporate Risk Management (MSDS, HazComm, etc.) standards are in compliance
-Motivate, coach, counsel and discipline according to Prism standards.
-Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc) and maintains a detailed checklist for each position.
-Maintain and control all housekeeping equipment in good working order.
-Ensure that large guestroom turns are handled efficiently.
-Maintain consistency with departmental opening and closing procedures.
-Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
-Ensure that public areas, guest rooms and heart of the house areas are cleaned to Brand standards.
-Conduct pre-shift meetings for all room attendants and housemen.
-Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available and ensure that all team members are aware of them.
-Operate radios and cell phones efficiently and professionally in communicating with hotel staff. Ensure proper use of radio and phone etiquette with the department.
-Monitor out-of-order, out-of-service, and discrepant and show rooms.
-Maintain constant communication with Guest Services.
-Balance and clear room status nightly; compare the p.m. housekeeping report with hotel system room status report and resolve discrepancies.
-Review housekeeping team member's hours for payroll and submit on a timely basis.
-Know and understand all services and amenities the hotel offers.
-Practice proper safety rules to ensure the safety and security of all guests and Team Members (issuance of keys, not announcing room numbers and fire procedures).
-Ensure all public area carpets and floors are vacuumed and swept daily.
-Ensure all furniture, pictures, decorations, appliances and structural surfaces such as wall fixtures, window sells and vents are dusted and cleaned daily
-Ensure proper changing of linen and re-making of beds according to standards. Ensure the shower is clean; free of soap scum, hair and mildew.
-Check for mildew and damaged shower curtains and clean/replace as needed.
-Ensure carts are well maintained and stocked according to standards.
-Run VIP report on a daily basis to inspect rooms.
-Perform other duties as requested by management.
-Attend meetings/training as required by management.

Keywords: Westin Chicago Northwest, Mount Prospect , Director of Housekeeping, Hospitality & Tourism , Mount Prospect, Illinois

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