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Customer Service Associate

Company: ESCO Group
Location: Mount Prospect
Posted on: June 24, 2022

Job Description:

ESCO develops and publishes training materials, in various media (online, paper, etc.) and provides certification testing for individuals in the heating, ventilation, air conditioning and refrigeration (HVACR) industry.We are seeking a Customer Service Representative to join our team! You will be responsible for helping our customers by providing product and services information. We are not a scripted call center; we answer phones live and provide support to educators and technicians who use our products and services. This position does not require technical knowledge of heating and air conditioning equipment or tools - just a pleasant/professional attitude, the ability to multi-task and general office skills!!Responsibilities:

  • Handle customer inquiries via phone and email
  • Provide information about products and services offered
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Make outbound calls to follow up with customers and/or update account informationQualifications:
    • Previous experience (one year or greater) in customer service, sales, or other related fields preferred but not required
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    • Data EntryBilingual (Spanish) and/or knowledge of the HVACR industry would be a plus!Job Type: Full-timeSalary: $19.00 - $21.00 per hour

Keywords: ESCO Group, Mount Prospect , Customer Service Associate, Hospitality & Tourism , Mount Prospect, Illinois

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