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Customer Service Representative (B2B)

Company: Customer Service Manager
Location: Mount Prospect
Posted on: June 13, 2022

Job Description:

Job Description Customer Service Representative (B2B) --- Mount Prospect, IL $40,000-$50,000 (depending on experience) Benefits & PTO We are committed to helping our customers grow, and we do so by providing exceptional customer service across every interaction we have with them. Our Customer Service Representatives support our customers as a first point of contact and resolve questions concerning their accounts. In this role, you will be there to help customers through all phases of the order process, via telephone, email, and website inquiries from our valued customers. You will also support our sales staff through enhancing customer product knowledge and assisting with additional tasks when necessary. We are searching for the right candidate that truly strives to improve the lives of each person they encounter, and in return we promise to do the same by providing a robust benefit package, generous PTO, and a positive, uplifting company culture. Responsibilities: Provide customers with a positive experience during all interactions Pay great attention to detail while entering and checking the accuracy of orders, tracking delivery dates and updating customers and sales of any problems Answer all customer inquiries including, but not limited to product, pricing and availability while maintaining strong product awareness Research orders and resolve issues related to product and service including anticipating and resolving issues before they arise Provide support to our sales staff and share the common goal of creating and maintaining customers Work closely with all staff, including warehouse personnel, to ensure proper communication Use good judgment and make decisions when necessary including timely and efficient follow up on service inquiries from our customers and sales team Requirements: Associates degree or equivalent work experience required 1 years of customer service experience in an office/manufacturing/distribution environment required Strong communication skills with the ability to build and maintain relationships with customers Must be organized, detail oriented, and self-motivated Salesforce and CRM experience a plus Proficient knowledge of Microsoft Office including Word, Excel and Outlook

Keywords: Customer Service Manager, Mount Prospect , Customer Service Representative (B2B), Hospitality & Tourism , Mount Prospect, Illinois

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