Technical Inside Sales - Customer Service Representative

Company: Lapmaster Wolters
Location: Mount Prospect
Posted on: June 13, 2022

Job Description:

The Company is looking for a full-time Technical Inside Sales-Customer Service Representative to join the team who is motivated, hardworking, and analytical. The position is responsible for day to day vendor management and selection for suppliers to ensure delivered product quality, availability and value aligned with business goals and objectives. An outstanding candidate will have excellent leadership skills, the ability to influence, and have strong negotiation skills. Core Job Functions:
Answering and directing phone calls and fielding customer inquiries
Escalate issues for quick resolution
Maintaining appropriate notes utilizing ERP software
Order entry and expediting existing orders with vendors
Timely responses to customer questions related to delivery, product issues and pricing
Supporting outside sales reps, may assist in quoting as needed
Perform a variety of customer service, administrative and clerical tasks
Manage special projects as required
Education / Experience:
Associate or Bachelors Degree, preferably in Marketing, Sales or Business Administration
Minimum 2 + years experience of customer service experience in a technical field (5+ preferred)
Prior work experience in machine tools or automation is desirable.
Strong skills in Microsoft Excel and Word required.
Experience or knowledge of machining operations is a plus.
Other Duties and Qualifications:
Detail oriented and results focused
Ability to problem solve in a fast paced environment while managing multiple projects
Must be hands-on, analytical, and highly collaborative capable of delivering results
Excellent interpersonal, written and verbal skills
Able to multi-task and stay organized
Self-starter and eager to learn
Ability to work effectively and cross-functionally with all levels of management
Has an interest in new technologies
*Sales and Technical Services Centers located in Mount Prospect, IL, Rendsburg, Germany Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.
Company Description:
Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago's Northwest suburbs near O'Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics/Electro-optics, Pumps, Valves, Compressors, and Medical Devices. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.
Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping/Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the world. Sales and technical service is available either through local Lapmaster Sales Representative or through our main Sales and Technical Services Centers located in Mount Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.
Competitive Benefits Package for Full Time employees:
401(k) with Matching
Medical Insurance (Company contribution for Dependents)
Dental insurance
Vision insurance
Company Paid Short-Term and Long-Term Disability
Company Paid Life & AD&D
Vacation, Sick, Holidays
EAP
Equal Employment Opportunity Employer (EEO)
Lapmaster International values bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
EEO is the Law (English)
Recruiter Policy:
Lapmaster International, LLC (aka Precision Surfacing Solutions) "the Company" has an internal recruiting function. The Company may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency). ---Agencies are hereby specifically directed NOT to contact employees of the Company directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.---Any unsolicited resumes sent to Lapmaster International, LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Lapmaster International LLC, will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.--- Lapmaster International LLC, will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
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Keywords: Lapmaster Wolters, Mount Prospect , Technical Inside Sales - Customer Service Representative, Hospitality & Tourism , Mount Prospect, Illinois