Department Manager
Company: Ross Dress for Less
Location: Mount Prospect
Posted on: May 10, 2022
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Job Description:
Welcome to Ross Stores, Inc., where our differences make us
stronger--- At Ross and dd's, inclusion is a way of life. We care
about our Associates and the communities we serve and we value
their differences. We are committed to building diverse teams and
an inclusive culture. We respect and celebrate the diversity of
backgrounds, identities, and ideas of those who work and shop with
us. Come join us as we continue our diversity, equality and
inclusion journey! GENERAL PURPOSE: The Area Supervisor is a member
of the Store Leadership who is responsible for a specific, assigned
area of the Store as well as the general operations and supervision
of the Store when functioning as the Manager on Duty. Area
Supervisors are responsible for opening and closing the Store,
supervising Associates, and maintaining a friendly, easy to shop
environment. They ensure proper merchandise presentation, and
maintain a clean work area at all times. Area Supervisors are also
responsible for executing and supervising Company operational
processes as needed. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure
Environments: Understands that safety is the number one priority
and practices safe behaviors in everything they do. Maintains a
high level of awareness on the sales floor to create a safe and
secure shopping environment for everyone. Immediately corrects or
reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit
control (Associate entry/egress, receiving door, daily trash
removal, etc.), Electronic Article Surveillance (EAS) devices daily
function check, Cash Office security, armored carrier pick-ups and
register area. Removes clutter and ensures safe, clear egress to
emergency exits. Responsible for Customer safety including accident
prevention, accident reporting and emergency procedures. Tests all
fire alarm systems as scheduled. Responds to after-hours alarms
when requested. Customer Service: Treats all Customers, Associates,
and other leaders with respect. Demonstrates courtesy,
friendliness, and professionalism at all times. Recognizes
Associates using Company recognition programs. Personal and Store
Brand Represents and supports the Company brand at all times.
Maintains a professional appearance, in accordance with Company
Dress Code. Ensures all Associates adhere to the Company Dress Code
at all times. Keeps all areas of the Store clean, well-maintained,
and merchandised to standard. Responsible for daily trash removal.
General Merchandising: Ensures recovery, sizing and markdowns are
completed to Company standards through teaching, assigning tasks,
and following up per Company best practice. Responsible for
receiving merchandise truck when needed. Processes all merchandise
with a sense of urgency. Responsible for receipt of all
non-merchandise inbound deliveries (i.e. signs, supplies, special
deliveries, etc.). Responsible for cleanliness and organization of
all Stockrooms. Helps deliver and place merchandise on sales floor
when all merchandise is processed. Responsible for ensuring any
back-stock is secured and processed to Company policy. Responsible
for merchandising of department including the back stock.
Responsible for the reduction of loss due to damage. Ensures
compliance to the monthly presentation guidelines in assigned area.
Responsible for floor moves and signing including promotional
signing as needed. Responsible for re-wraps as needed. Loss
Prevention: Understands and complies with the Loss Prevention
Awareness Program and is responsible for Store Loss Prevention
which includes maintaining a large Customer service presence on the
sales floor, Customer and Associate engagement and heightened Loss
Prevention awareness. As a representative of Ross Leadership,
demonstrates integrity and honesty in all interactions with
Associates and Customers. Safeguards confidential information, cash
and credit card information and merchandise. Ensures Public View
Monitor (PVM) system is maintained properly. Conducts "Code 50"
package inspections. Executes all Company Best Practices and
maximizes productivity by minimizing steps and touches while
working. Front End Supervision and Operations: Executes all Company
Best Practices and maximizes productivity by minimizing steps and
extra touches when working. Ensures Associates are executing to
Company standards at the Front End. Maintains pace, energy and
"presence" at the Front End, managing the line to expedite
Customers wait time Trains and coach Associates on cash registers,
shortage control policies and other Front End procedures. To meet
friendly and productivity standards. Controls Retail Associates'
break schedule for backups, lunches and breaks. Ensures all
equipment is working properly. Maintains proper supplies and
recovery for the Front End area. Ensures go backs are expedited,
properly scanned, security tagged and ticketed. Teaches all
Associates the "Scan and Bag" best practice. Ensures salability of
merchandise on the Front End, aisle tables, Men's/Women's 4-way
features, and specialty racks. Fitting Rooms: Responsible for the
maintenance and cleanliness of the Fitting Rooms. Ensures all
Fitting Room garment tags are audited and accounted for to Company
policy. Ensures go-back compliance throughout the day. All
merchandise returned to the sales floor must be ticketed, scanned,
nubbed and security tagged as needed. Administrative Duties as
Assigned by Store Manager: Ensures Cash pulls and bank deposits are
conducted to Company policy. Responsible for Front End control when
needed. Understands and adheres to the policies and procedures that
refer to refund approval, Associate purchase approval, securing
tills and cash in safe, register Paid Outs/Ins, void approval,
register media and break schedules. Responsible for payroll
administration including daily punch edits, Associate scheduling
compliance, Sunday payroll transmission and Payroll reporting as
needed. Other duties as assigned by Store Manager. COMPETENCIES:
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes
Builds Talent Collaborates Leading by Example Communicates
Effectively Ensures Accountability & Execution QUALIFICATIONS AND
SPECIAL SKILLS REQUIRED: Excellent verbal communication skills.
Fluency in English. Prior Customer Service and supervisory
experience preferred. Familiarity with point-of-sale equipment and
applications. Ability to perform basic mathematical calculations
commonly used in retail environments. Ability to work evenings and
weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store
equipment, including PDTs, registers and PC as required. Ability to
spend up to 100% of working time standing, walking, and moving
around the Store. Ability to regularly bend at the waist, squat,
kneel, climb, carry, reach, and stoop. Ability to occasionally
push, pull and lift more than 25 lbs. Ability to use janitorial
equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: ability to regularly push,
pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES:
Retail Associates Stockroom Leads (where applicable) DISCLAIMER
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at management's
discretion. Ross is an equal employment opportunity employer. We
consider individuals for employment or promotion according to their
skills, abilities and experience. We believe that it is an
essential part of the Company's overall commitment to attract, hire
and develop a strong, talented and diverse workforce. Ross is
committed to complying with all applicable laws prohibiting
discrimination based on race, color, religious creed, age, national
origin, ancestry, physical, mental or developmental disability, sex
(which includes pregnancy, childbirth, breastfeeding and medical
conditions related to pregnancy, childbirth or breastfeeding),
veteran status, military status, marital or registered domestic
partnership status, medical condition (including cancer or genetic
characteristics), genetic information, gender, gender identity,
gender expression, sexual orientation, as well as any other
category protected by federal, state or local laws. Job Type:
Full-time Pay: $16.00 - $16.50 per hour...
Keywords: Ross Dress for Less, Mount Prospect , Department Manager, Hospitality & Tourism , Mount Prospect, Illinois
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