Customer Service Specialist

Company: Aston Carter
Location: Mount Prospect
Posted on: November 22, 2021

Job Description:

Equivalent Experience

Description:
The Customer Service Representative processes customer orders and provides customer service support to customers, brokers and Sales. This person acts as the liaison between the manufacturing plants, distribution, accounting, and customer/broker to ensure the customer gets orders on time and complete. This position reports to the Customer Service Supervisors and manager.

• Provide customer service support to our customers and brokers; domestic and export.
• Respond to all inquiries in a timely manner and notify customers, brokers, Customer Service Supervisor of all service issues.
• Process incoming orders in the computer system in a timely manner and ensure that all orders with pricing discrepancies are addressed.
• Work with Accounts Receivables Department regarding credit held orders and address deduction issues.
• Act as liaison between the manufacturing plants, distribution, accounting, and the customer for all orders to ensure the customer gets orders on time and complete.
• Review all sales orders to ensure they meet order Processing Policies.
• Running daily and ad hoc reports utilizing SAP and AX reporting tools.
• Process product sample requests as requested.
• Perform accuracy checks on sales orders.
• Filing.
• Complete other duties as assigned by the Customer Service Supervisor.Skills:
  erp system, customer service, order entry, Office 365, D365, SAP
  
  Top Skills Details:
  erp system,customer service,order entry
  
  Additional Skills & Qualifications:MUST HAVES:
  
  • 2+ years of customer service experience
  • 2+ years of ERP or CRM experience
  • Microsoft OfficeNICE HAVES:
    
    • D365 Experience (ERP system)
    • Food Industry
    • Bachelor's degreeSOFT SKILLS:
      
      • Relationship building skills
      • Strong attention to detail
      • Multitasker
      • Customer service-oriented and career-focusedExperience Level:
        Entry Level
        
        About Aston Carter:
        At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
        
        Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
        
        The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
        
        If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Mount Prospect , Customer Service Specialist, Hospitality & Tourism , Mount Prospect, Illinois