Operations Manager

Company: Creative Financial Staffing LLC
Location: Mount Prospect
Posted on: June 17, 2022

Job Description:

Position Overview: The Quality and Operations Manager will have an active role supporting a developing product line, ensuring the finished product exceeds customer expectations to drive business growth. Essential Job Functions:

• Provide high quality engineering support.
• Ensure the product meets customer requirements.
• Lead the process of providing prompt responses to customers on quality issues.
• Respond to all product related inquiries and work collaboratively with international colleagues to address any issues that may arise.
• Demonstrate proficient interpersonal skill. Communicate with customers, manufacturing and sales team on a diverse range of issues.
• Document manufacturing process and product modification procedures.
• Proactively take ownership of quality by developing plans to promote continuous improvement.
• Coordinate quality adjustments with a production / assembly team that perform basic assembly and highly technical product updates.
• Develop and maintain metrics.
• Coordinate with a global manufacturing team to ensure customer demand is properly supplied.
• Manage third-party organizations that perform shipping and receiving operations, as well as technical product modifications to meet customer specific demands. Process flow is across multiple ERP systems and requires optimization, as well as a thorough understanding of inventory control. Qualifications/Skills Required:
  • To perform this job successfully the individual must be able to perform each essential duty satisfactorily.
  • Engineering / Technical degree, Supply Chain Management degree or equivalent experience required.
  • Experience in industrial distribution industry preferred (components in equipment manufactured for businesses and consumers).
  • Creative problem solving and critical thinking skill.
  • Strong written and verbal communication skills are essential with high attention to detail. Must have ability to write procedures and reports for distribution within organization and customer-facing.
  • Proficient with Microsoft Outlook, Word, Excel and PowerPoint.

Keywords: Creative Financial Staffing LLC, Mount Prospect , Operations Manager, Executive , Mount Prospect, Illinois