Data Center Manager

Company: Zayo Group
Location: Mount Prospect
Posted on: May 4, 2020

Job Description:

COMPANY DESCRIPTION

Zayo provides mission-critical bandwidth to the world s most impactful companies, fueling the innovations that are transforming our society. Zayo s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

POSITION DESCRIPTION
The Data Center Manager provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and Zayo s internal case management systems. As a member of the Operations Team, The Data Center Manager is responsible for efficient operations of all aspects of the Data Center including Critical Infrastructure and drive both internal and customer compliance to the company s security standards, including training of Data Center Technicians on best practices.

RESPONSIBILITIES:

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Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner.
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Build and lead a high performing, geographically dispersed team responsible for the installation, maintenance and operation across multiple data center regions
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Mentor and develop managers and individual contributors, and evolve the staffing model to meet the requirements of a global organization
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Develop and maintain a scalable operations model with a well-documented roadmap, goals and objectives
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Work with peer organizations to develop solutions for cross-functional issues and support requirements associated with network operations, project management and supply chain operations.
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Responsible for Cost efficiency, Outage management, Change management and Compliance within Data Center. Evaluating PUE at the facility via the BMS to ensure site if operating efficiently. Recommends, plans and implements equipment needs to improve production efficiency and/or achieve cost reduction.
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Responsible for ensuring all Security policies are being adhered to by all DCT/DCM's to achieve/maintain compliance
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Develop and manage to Key Performance Indicators (KPIs) for data center mission critical operations and Manage facility budget (OPEX/NETEX, etc)
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Responsible for ensuring DCT and DCM's understand the functionality of the BMS system, zColo's ERP, provide training resources and ensuring your team understands all zColo Processes and Data Center Regulations/Procedures, while manage the day to day duties of the onsite DCT personnel across one or multiple sites

QUALIFICATIONS:

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Minimum of 5 years data center experience and 3 years supervisory experience preferred
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LEED certification not required but a plus
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Responsibility and dependability are a must
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Excellent verbal and written communication skills.
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Ability to train individuals on an as needed basis.
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People management skills.
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Ability to mentor individuals to ensure employees have the ability to move up in the organization





EDUCATION AND/OR EXPERIENCE:

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High school diploma required
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Previous NOC/SOC/IOC experience and/or data center experience
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Previous experience monitoring critical infrastructure
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Understanding of electrical and mechanical systems
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College degree in related discipline preferred
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Minimum 5 years Data Center Operations experience



WORKING CONDITIONS:

This position requires the applicant to be able to work any of the shifts as part of a 24X7 coverage rotation. The ability to sit for prolonged periods in front of a computer is required. Work is done in an area where normal office noise and occasional construction noise is present. Dirt, dust and grease may be present. Work is occasionally conducted in an outside environment such as a dock, on the roof and in equipment enclosures. Duties may involve working outdoors for short periods of time, with potential exposure to typical North Eastern US climatic conditions.

(May be required to work nights, weekends, and holidays as shift rotations require).

REWARDS

* Competitive compensation

* Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

* Fitness membership discounts

* Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity/Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company s written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.

Keywords: Zayo Group, Mount Prospect , Data Center Manager, Executive , Mount Prospect, Illinois