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Voice Engineer

Company: Kairos Technologies
Location: Mount Prospect
Posted on: January 15, 2022

Job Description:

Position Title: Voice Engineer.No. of positions: OneJob location: 1200 E Algonquin Road, Mt Prospect, IL 60056.Education: Bachelor's degree in Computer Science and Electronics & Communication its equivalent.Job description: Work on Version upgrades for CUCM, CUC, VMware, UCCE, Oracle SBCs, Voice and Analog Gateways; Testing and deployment of Cisco Jabber into Core, Contact Center and Agency Environments Testing Cisco Call Manager 11.5 Version and deploy in production clusters; Respond to level 3 service tickets regarding issue with CUCM, CUC, Oracle SBCs, UCCE and Cisco Voice Gateways and Analog VG310 gateways; Provide Level 3 support for Enterprise wide Core, Agency and Contact Centre Call flows; Provide On-Call after hours support for CUCM, CUC, UCCE, SBC and Voice gateways; Responsible for working with Cisco TAC on various issues in the infrastructure; Build and support new CUCM/ CUC clusters; Design and develop new Call flows, routes for Core, Agency and Contact Centre Calls; Maintain the Test Environment for regression testing and functional testing; Responsible for performing bug scrubs for the patches provided by Cisco for different UC components; Testing and deployment of VG310/VG320 and VG202XM/VG204XM analog device; Building a new Enterprise VoIP infrastructure (CUCM and CUC) and migrating from legacy environments; Work on Cisco Prime Collaboration Deployment (PCD) Tool to install upgrades and patches on Call Manager and Unity ;May be required to be on call to provide support on a need-to basis. Send resume to: EO StatementKairos is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that Kairos will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: Kairos Technologies, Mount Prospect , Voice Engineer, Engineering , Mount Prospect, Illinois

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