Customer Service Representative
Company: Robert Half
Location: Waukesha
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our team in Waukesha,
Wisconsin. In this role, you will serve as the first point of
contact for customers, ensuring their inquiries are handled
promptly and with attention to detail. As a Contract to permanent
position, this opportunity is ideal for someone seeking career
growth within a supportive environment. Responsibilities: • Respond
to customer inquiries via phone and email, ensuring high levels of
satisfaction. • Process orders accurately and efficiently using
provided systems. • Handle inbound and outbound calls, addressing
customer needs and resolving issues. • Maintain detailed records of
customer interactions and transactions. • Collaborate with team
members to improve service processes and ensure consistent quality.
• Provide clear and detail-focused communication to customers
regarding product information and services. • Troubleshoot customer
concerns and escalate complex issues to the appropriate
departments. • Stay informed about company products and services to
offer accurate assistance. • Ensure all customer interactions are
in compliance with company policies and procedures.• Previous
experience in a customer service or call center role is required. •
Strong communication skills, both verbal and written, are
essential. • Proficiency in handling inbound and outbound calls. •
Familiarity with order entry processes and systems. • Ability to
work independently and manage time effectively. • Strong
problem-solving skills and attention to detail. • Comfortable
working in a fast-paced environment. • High school diploma or
equivalent is required.
Keywords: Robert Half, Mount Prospect , Customer Service Representative, Customer Service & Call Center , Waukesha, Illinois
