In-Business Control Officer - Partner Management

Company: Citi
Location: Mount Prospect
Posted on: January 13, 2022

Job Description:

Citi Retail Services, In-Business Control Officer (C13)In Business Control Officer - C13Description:The Citi Retail Services Partner Management Department is searching for an individual with operational risk and/or process improvement experience to manage and oversee governance issues that arise within the department and to lead initiatives that are consistent with the safe and sound operations of the department. The role requires the ability to demonstrate strong business acumen, ability to drive sustainable solutions, understand system infrastructure and processes, and creative solutioning as well as provide check and challenge to ensure risk mitigation is achieved to avoid reoccurring issues. This person will work closely with cross functional business teams to formulate and implement business recommendations and may report out to management, auditors and regulators on issues and closure activities. This position works closely cross functional teams across Partner Management, Decision Management and Reporting and Analytics, Marketing, Internal Audit, Compliance Assurance, Operational Business Risk teams, Business Project Management teams, Technology, Risk and Finance. -Key Responsibilities & Collaborative Points

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Serves as an oversight function working within the Partner Management Assessment Unit, working closely with Compliance, Internal Audit, Operational Risk Management and Independent Risk Teams
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Serve as team lead within the In-Business Governance team for the various control activities including audit, operational risk and Manager's Control Assessment profile management.
• Provide strategic direction and leadership for various business initiatives for in business governance team; including leading the Run/Fix/Change initiatives (Business Transformation)
• Accountable for staying informed of new issue management policies and procedures across the Global Consumer Bank
• Responsible for understanding implications of cross-functional issues, driving solutions across the business, and engagement with all areas of larger US Consumer Bank governance bodies.
• Leading adherence strategies for regulatory requirements
• Project management discipline and problem-solving capabilities
• Contribute and have the ability to create project documentation to support issue related activities such as creating business requirements, project plans, decision documentation, as well as process and procedural materials
• Identifying critical gaps and/or opportunities in current process and influencing effective change
• Develop strong, trust-based relationships with critical internal business partnersQualificationsBusiness and Technical Requirements
  • MCA
    • Drive and manage risk and control framework guidance to process owners (e.g., Control Fundamentals, Design Assessments, Inherent Risk Scoring, etc.)
    • Provide guidance to Process Owners on Manager's Control Assessment structure to ensure standardized approach in interactions across the Partner Management Assessment Unit and looking horizontally across other Assessment Unit 's as needed
    • Governance and oversight to ensure compliance with Manager's Control Assessment program requirements for the Partner Management Assessment Unit
    • Strategic Planning
      • Coordinate change initiatives within the Assessment Unit that have Manager's Control Assessment program impact (business-led changes, regulatory changes, and 2nd line expectations, etc.)
      • Develop routine for intake of requirements from other functional groups (within as well as outside Citi Retail Services), facilitating prioritization and ensuring communication to individuals responsible for execution on control and governance related efforts
      • Participate in collective efforts to drive change and enhancements that would be beneficial for multiple areas
      • Communication
        • Manage control reporting routines (e.g., weekly reporting, quarterly risk assessments, annual risk assessments, etc.)
        • Align best practices with cross-functional areas across the organization (Branded Cards, Retail Bank, Mortgage, Global Services, Operations, etc.)
        • 5-7 years of experience working within Credit Card industry and/or project management function in a large, matrixed, multinational organization; Private Label Credit and Operational Risk experience preferred
        • Bachelor 's Degree in Business, Management, or a quantitative discipline or relevant business experience
        • Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering
        • Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment
        • Knowledge of consumer financial services regulatory environment
        • Strong business acumen
        • Demonstrated track record of collaboration across multiple, disparate internal business groups
        • Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally
        • Demonstrated history of attention to detail and process orientation
        • Demonstrated success working in a Risk Management function preferred
        • Ability to partner constructively across 1st, 2nd and 3rd line Organizational Risk Management armsLeadership Competencies -
          • Ability to build strong networks and relationships internally and externally
          • Strong communication skills and ability to communicate at all levels of the organization
          • Adaptable to changing environment and experience in driving change
          • Comfortable operating in a highly matrixed, complex arena
          • Self-aware with ability to adapt to various situations
          • Strong team player; ability to lead, partner and negotiate with cross functional teams and across organizational boundaries to successfully deliver client needs
          • Intellectually curious, proactively seeking and developing new opportunities
          • Ability to prioritize and manage projects
          • Experience in process management and / or project management
          • Bias towards action
            -------------------------------------------------Job Family Group: Project and Program Management-------------------------------------------------Job Family:Program Management------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi -) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Mount Prospect , In-Business Control Officer - Partner Management, Accounting, Auditing , Mount Prospect, Illinois